8/10 Good
Saika
Traveled with family
Nov 24, 2024
Liked: Cleanliness, amenities, property conditions & facilities
First and foremost, for a 4-star hotel, this is the first time I heard of a hotel not having towel upon check-in. Second, they are very poor with responding to emails; we’ve had to send multiple emails in order to receive a simple yes or no answer (e.g. airport pick and drop-off).
Ramadan at front desk was extremely helpful and accommodating as he was able to give us an early check-in which we’re thankful for. He was also very resourceful and gave us some names of local restaurants upon asking.
However, we were disappointed with the response we received from a woman at the reception desk (didn’t get her name) when we called and asked for towels. Initially she stated she would have someone bring us some towels and then 30mins passed so we called again at 2:54pm. Her rude response was “well check-in time is at 3pm so you’re early, you just have to wait.” If this was indeed the case, why didn’t she inform us of this when we called initially?! Wish I would’ve received her name; very unprofessional and this is coming from someone who travels quite a bit!
Saika
Stayed 1 night in Nov 2024