Ratings based on 94 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Pool was not open. Beds are hard. Otherwise fine.
by A verified traveler from Woodstock
Posted 24 Oct 2024
To be clear this property is not 5*. It’s an average 3 at most. I’d say it’s ok for a business trip, but actually you can do a lot better for less in Morocco if all you want is a clean room to stay in.
The staff were friendly, but the hotel can’t get many of the basics right.
The air conditioning was ineffective. In late October, we opened a window instead. The decor of the room was run down and the door to the bathroom would not shut.
Despite signs in the elevator and elsewhere advertising that the pool bar and restaurants are open to midnight or beyond everything was closed when we arrived at 22:00. We were told room service could provide drinks, but after 30 minutes they came to tell us that they could only provide coke normal. No beer, no Coke Zero.
The pool area was consistently locked. In 4 days we only got it open once. The pool bar was never open with the seat cushions piled on it. Despite this the staff would tell us it is open.
On the plus side, the local area has some good restaurants and bars.
Generally the hotel has friendly staff but everything else has been neglected.
by A verified traveler
Posted 26 Sep 2024
I don’t think the room we got was upgraded to what we booked. It was a poor experience
by A verified traveler
Posted 24 Jul 2024
by A verified traveler
Posted 27 Jun 2024
During my first trip to Casablanca, I lost my cellphone on the other side of town after buying flowers for my wife. Do not wear sweatpants with a cellphone located in the pocket facing the taxi door exit because I am sure this how I dropped it. Despite efforts to locate the phone, it was gone. My wife, who is Moroccan, called the phone and spoke to someone who was uncooperative and threatening to sell it. With the help of a hotel worker named Soufian, we managed to track down the phone's location. Soufian arranged for transportation, constantly spoke with the person to coordinate where she was located to help we retrieve my phone successfully. Imagine coming to Morocco and the first day your phone is missing before settling in to experience the location. I must say that I am very grateful. This experience highlighted the kindness of strangers and the importance of assistance in challenging situations but importantly the integrity, leadership, patience, and level of care/concern from the workers that are in this hotel helped me solve my situation. This will be the only place I will stay when in Casablanca. Highly recommend. Also I left out jewelry one time which I never recommend but it was completely untouched during a room service visit when we left town for a day. Appreciate the service . I do not think in the U.S. some of these services would have been giving to me.
by A verified traveler
Posted 17 Jun 2024
Nice place
by A verified traveler from Catonsville
Posted 29 May 2024
The mattresses were like sleeping on concrete
Other then that place was awesome
by A verified traveler
Posted 18 Feb 2024
Nice stay
by A verified traveler
Posted 15 Feb 2024
I went to celebrate my birthday and we had an amazing stay. We left to Marrakesh for a couple of days and my clothes were moved but the proof found them promptly and they were cleaned for me. They made my birthday special and enjoyable. I would highly recommend this hotel to anyone.
by A verified traveler
Posted 8 Dec 2023
