Ratings based on 14 Verified Reviews
2.9 Room cleanliness
2.2 Service & staff
2.4 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2019 on Hotels
by A verified traveler from NY USA
Noise Hotel. Desk staff are rude.
Posted 24 Oct 2015Receptionist made me pay for breakfast though my booking is for B&B. Two of the desk staff have attitude and very rude. They also talk about the guests at their back in arabic....assuming no one can understand. They also chagred my stay on my card though it was paid online at the end they refunded the amount in cash...
by A verified traveler from Ottawa, ON
Casablanca Experience
Posted 4 Apr 2011Terrible service. No one in the receiption can speak English. One girl ( most probably name Aziza) can understand english little bit and find little understanding.
They were having hard time finding the reservation from expedia. The people at the reception and attached resturant/bar intervne unprofessionally when I had burgaining with taxi driver. The the taxi driver was trying to use the receiption people to legitimized his wrong doing (breaking of contract).
At night I was asking whether they have wake up service at the morning or not then the people working in the lobby rudely saying no. He even don't understand english at all.
I am disappointed of their service. It actually the worst experience my whole trip in Morocco trip. I had a pleasant hotel staying experience in Marrakech. But this one in Casablanca is horrible.
by A verified traveler from Glasgow, United Kingdom
Hotel East West needs to improve
Posted 1 Jan 2010Although the hotel room was spacious, clean and safe it lacked adequate lighting and offered such a low level of comfort that it was suitable only for a late arrival and early morning departure. The breakfast arrangements are delegated to a neighbouring coffee bar which provides a roll, croissant, cold drink and undrinkable coffee. Particularly annoying was the fact that extra money was demanded because one of us had asked for black coffee rather than taking the very weak milky coffee on offer - and the charge was not announced till after it had been consumed.
by A verified traveler from Seattle
Roach Motel
Posted 16 Aug 2009 on HotelsThe staff was very rude, and unresponsive. Small cramped room, with even smaller wet and grimey bathroom, the staff would not clean room, help with luggage or give you fresh towels. The elevator, which was about coffin size, broke down for several days and we had to take our bags up 7 stories of dark, roach laden stairs since the staff refused to help us with our luggage. Didn't have restaurant in hotel, the room and hotel lobby, did not look like the pictures given. They boast about their cyber cafe, but 2 computers that run like molasses doesn't count. Don't stay here, keep looking!
by A verified traveler from san diego california
great location. however, noist at night. stuff does not speak any english. no cable tv in the room.
Posted 29 Jul 2009We chose this hotel because it got good reviews in the lonely planet travel guide. The location is great, the rooms are big and the beds are comfortable. However, the bathrooms outdated and hard to move in. The towels are old and stained. The restaurant was closed for remodeling. no cable tv.
by A verified traveler from Englewood, FL
Great--stayed there twice during our trip
Posted 1 Jul 2009Excellent service, Staff very helpful
by A verified traveler
Posted 30 Oct 2015 on Hotels
by A verified traveler
Correct
Posted 16 Jan 2014 on HotelsHôtel correct dans l ensemble
Petit déjeuner qui laisse a désirer
by sushi from japan
Carino il quartiere
Posted 24 Nov 2013
Pros: Nulla
Cons: Tutti a cominciare dal personale
Location: Quali ?
Edificio la cui foto di presentazione su Internet è stata corretta con Photoshop (la realtà è molto diversa).
L'interno è sporco, arredo vecchio e sudicio, i servizi molto approssimativi.
Il personale è la parte peggiore: scortese, antipatico, non accogliente, non disponibile e poi c'è la tendenza di tutta la popolazione locale ad essere degli imbroglioni bugiardi e titalmente inaffidabili.
