Ratings based on 243 Verified Reviews
2.6 Room cleanliness
2.5 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 6 Oct 2024
It needed trash cans more than I e no icebox or microwave not enough towels either
Comment from Hotel Management
7 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tawona! Thank you for sharing your feedback. We regret to hear that your stay was not fully satisfactory, particularly with the limited availability of trash cans, lack of an icebox or microwave, and insufficient towels. We will review these aspects with our team to ensure better room preparation and to meet the needs of our guests more effectively.We appreciate your comments and hope to have the opportunity to provide you with an improved experience during your next visit. Safe travels!
by A verified traveler
Posted 28 May 2024
Black mold in the restroom, wallpaper about to peel as well. I did like the tile flooring in the restroom area and there are roaches but minimal.
Comment from Hotel Management
28 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Theylovee! We're deeply sorry to learn about the issues you encountered during your stay, especially regarding the presence of black mold and the condition of the wallpaper. Ensuring a safe and comfortable environment for our guests is our top priority, and we take reports of mold and cleanliness very seriously. Immediate action will be taken to address these concerns with our maintenance and housekeeping teams to rectify the situation promptly. We appreciate your positive feedback regarding the tile flooring in the restroom area, but we understand that it's overshadowed by the other issues you faced. Rest assured, we are committed to resolving these matters to ensure that all aspects of our property meet the highest standards of quality and cleanliness. Thank you for bringing these concerns to our attention, and we sincerely apologize for any inconvenience caused. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 15 Apr 2024 on Hotels
Comment from Hotel Management
19 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Matthew, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am sorry if you weren't satisfied with your stay. We aim to provide the best quality of service to our guests. Please help us achieve that by letting us know what went wrong, so we can look into how we can improve. We hope to hear from you and get another chance to serve you better. Sincerely,
by A verified traveler
Posted 13 Apr 2024 on Hotels
Comment from Hotel Management
14 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Valued Guest,Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is very important to us and we value you as a guest. Receiving a positive survey response is always a pleasure as it reflects the efforts that we exert to provide you with a great stay, and at the same time gives us more motivation to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,
by A verified traveler
Memorable for wrong reasons.
Posted 10 Apr 2024 on HotelsWe booked two rooms. One had smoke alarm beeping, and it took over 20 mins for maintenance to come and fix.
Electric lights in one room kept flickering.
Tubs had no plugs.
Strange musty smell in both rooms.
Cockroaches seen in both rooms.
Ominous police notice posted stating we were in a designated high crime area.
Comment from Hotel Management
10 Apr 2024 by MP - Guest Relations Manager , Hotel Management
Hello John, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
by A verified traveler
Terrible Hotel
Posted 10 Apr 2024 on HotelsThe Dallas Police department has declared this site a habitual criminal property.
Room cleanliness was terrible. We found a cockroach as soon as we turned on the light.
The conditions of this hotel are truly deplorable. The hotel has 2 stars but I think they should give -2 due to the conditions.
Comment from Hotel Management
14 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Victor, We sincerely apologize for the conditions you described during your stay. It is always our intent to provide a clean, safe, and comfortable environment for our guests, and it is clear we did not meet these standards in your case. The presence of pests and any lapse in cleanliness is unacceptable, and we take these concerns very seriously. We will immediately address these issues with our housekeeping and pest control teams to ensure they are remedied swiftly.Furthermore, we are concerned about your comment about our property and will look into this matter with utmost seriousness to understand and rectify the underlying issues. We are committed to making necessary improvements and ensuring that our property meets the standards our guests rightfully expect. Thank you for your feedback, and we deeply regret your experience.Sincerely,
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
14 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Alexander,We strive to provide a positive experience for all of our guests, and we apologize if we fell short during your visit. If there are specific aspects of your stay that you would like to bring to our attention, we would appreciate more details so that we can address them and make improvements where needed.Sincerely,
by A verified traveler
Posted 22 Mar 2024
Great. Thanks so much.
Comment from Hotel Management
24 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Saul, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
by A verified traveler
Posted 9 Oct 2023
Comment from Hotel Management
12 Oct 2023 by Abby, Hotel Management
Thankyou !
