Ratings based on 512 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Like: friendly staff. Delicious steak dinner and margaritas.
Dislike: Pool was unexpectedly closed. It did reopen but by that time we decided not to swim.
Comment from Hotel Management
15 Oct 2024 by Francisco Grande Management, Hotel Management
Thank you for your review, Polly. Unfortunately, a pump went out during your stay at our pool and it is in the process of being replaced. We apolgoize for any inconvenience and hope to see you back.
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Francisco Grande Management, Hotel Management
Thank you for your review!
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
22 May 2024 by Francisco Grande Management, Hotel Management
Thank you for your feedback Anthony. We hope you give us another try. Please feel free to alert the front desk of any help you might need in your future stay.
by A verified traveler
Posted 15 Apr 2024
Nice
Comment from Hotel Management
22 May 2024 by Francisco Grande Management, Hotel Management
Thank you, Karlos for your great review. We appreciate your feedback and hope to see you back soon!
by A verified traveler
Posted 15 Apr 2024
Good place to stay
Comment from Hotel Management
16 Apr 2024 by Francisco Grande Management, Hotel Management
We very much appreciate your review and happy to see you had a great stay. Please come back and visit soon!
by A verified traveler
Blast from the Past
Posted 9 Apr 2024 on HotelsWeve bern visiting Francisco Grande since 2003
In spite of seeing a few signs of aging, its a wonderful getaway out in the desert. Always good food in the Duke Lounqe, & awesome servers. Love the feel of days long gone.
Comment from Hotel Management
10 Apr 2024 by Francisco Grande Management, Hotel Management
Thank you for your review! We appreciate your returning trips to Francisco Grande and glad to hear you always enjoy! We look forward to seeing you on your next stay - would love to hear your favorite plates in Dukes.
by A verified traveler
Blast from the Past
Posted 9 Apr 2024 on HotelsWeve bern visiting Francisco Grande since 2003
In spite of seeing a few signs of aging, its a wonderful getaway out in the desert. Always good food in the Duke Lounqe, & awesome servers. Love the feel of days long gone.
Comment from Hotel Management
15 Oct 2024 by Francisco Grande Management, Hotel Management
Thank you, Sheryl for the great review! We appreciate your business over the years and happy to see you had a great stay!
by A verified traveler
Posted 2 Apr 2024 on Hotels
Room was clean and comfortable but the whole resort reminded me of an aging movie star past her prime. Lobby was so-so and I was so disappointed to come out of the elevator on the 6th floor to cement and an outside entrance to the room. Would rather have stayed at a Holiday Inn Express.
Comment from Hotel Management
2 Apr 2024 by Francisco Grande Management, Hotel Management
Thank you for your review. Our hotel has been around for 60 years rich with history and we have made efforts to keep the historical integrity throughout the grounds. We thank you for your stay and hope you consider us for a future stay.
by A verified traveler
Posted 24 Mar 2024 on Travelocity
Water from tap is not drinkable. Tried to use vending machines to get water, they would not accept cash OR ANY credit cards. Terrible!!
Comment from Hotel Management
2 Apr 2024 by Francisco Grande Management, Hotel Management
Thank you for your review. If a vending machine is not taking forms of payment the front desk can put in service orders to our outside vending company. The company checks in once a week to be sure everything is working and replenished. We hope you consider us for a future stay and politely ask you to inform the front desk of any issues so we may have the opportunity to address them.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Francisco Grande Management, Hotel Management
Thank you for your review, Chris. We appreciate taking the time to leave feedback and happy to hear you had a great stay! We hope to see you again soon.
