Ratings based on 979 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
good
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Guest, We are delighted that you decided to stay with us at our hotel, we acknowledge the wonderful feedback and experience that you had highlighted. We are looking forward to seeing you visit with us soon.Sincerely,General Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by DMW, Hotel Management
thank you
by A verified traveler
Posted 19 Nov 2024
The pictures shown are not how this property looks. No breakfast just coffee. The room we got (309) non smoke, smelt like manure, mold and a cigarette smell they couldn’t remove. It was terrible, all our stuff reeks of that room. There’s a $25 fee when you check in I’m not sure why. The pipes for the sink were molding, mostly causing the smell. Marks on the bathroom ground. The bathroom looks like a jail cell, not at all what was pictured. The tub got backed up. And a ton of stains in the carpet and chairs. Some yellow stains on the box frame of the bed. Window screen was also broken which is very unsafe. Looks like they updated one room for the pictures to post online. We left and booked a different hotel for our remaining stay and we will never return. Thankfully no roaches that I saw of. And the thermostat is unreadable and hardly works. The smoke detector went off at 5am and again at 10am. We don’t smoke nor did we do anything to trigger it. Not what we wanted to hear when trying to sleep after a ton of traveling. Do not stay here.
Comment from Hotel Management
19 Nov 2024 by DMW, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We're truly sorry to hear that your recent stay didn’t meet your expectations. Please accept our sincerest apologies for the inconveniences you experienced. Your concerns have been shared with our team to ensure that the necessary improvements are made. We value your trust and would love the opportunity to welcome you back for a better experience.Sincerely,GM
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Guest, We are delighted that you decided to stay with us at our hotel, we acknowledge the wonderful feedback and experience that you had highlighted. We are looking forward to seeing you visit with us soon.Sincerely,General Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear that your recent stay didn’t meet your expectations. Please accept our sincerest apologies for the inconveniences you experienced.Your concerns have been shared with our team to ensure that the necessary improvements are made. We value your trust and would love the opportunity to welcome you back for a better experience.Sincerely,GM
by A verified traveler
Posted 13 Nov 2024
A drunk man that was getting drunk in front of the main entrance got up and started chasing after me as I was going to my car. Lots of strange random people that hang out outside of the building watching you. Just did not feel safe here
Comment from Hotel Management
13 Nov 2024 by DMW, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear that your recent stay didn’t meet your expectations. Please accept our sincerest apologies for the inconveniences you experienced.Your concerns have been shared with our team to ensure that the necessary improvements are made. We value your trust and would love the opportunity to welcome you back for a better experience.Sincerely,GM
by A verified traveler
Posted 10 Nov 2024
Website and experian agent told me that check in for the hotel was from 3PM to anytime. I notified them that I wouldn’t be at the property until late night almost 2 am. Then when I arrived I tried to check in and they said that I was too late to check in. My card was charged and they won’t give me a refund. I had to find a different hotel that same night.
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear that your recent stay didn’t meet your expectations. Please accept our sincerest apologies for the inconveniences you experienced.Your concerns have been shared with our team to ensure that the necessary improvements are made. We value your trust and would love the opportunity to welcome you back for a better experience.Sincerely,GM
by A verified traveler
Posted 8 Nov 2024
Last time I ever book this hotel
Comment from Hotel Management
8 Nov 2024 by DMW, Hotel Management
The guest never stayed on this Non-Refundable Expedia Virtual Reservation.
by A verified traveler
Posted 4 Nov 2024
Convenient
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Looking forward to having you in our hotel soon.Sincerely,General Manager
by A verified traveler
Posted 23 Oct 2024
A dump. Door would not lock. Old, tv did not work. Paper thin walls, very noisy. Mediocre all the way around. 2 star rating is one star too high.
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Dear Guest,I understand that you had an unsatisfactory experience during your recent stay, and I apologize for the inconveniences you encountered. Your feedback is important to us, and we are committed to addressing these issues to improve our guests' experiences.We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,General Manager
