Ratings based on 62 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
The owner called me a few days before my reservation and told me that I had booked three nights and wanted to confirm that was correct. I told her, no I only reserved one and repeated the date that I reserved it for.
When I arrived, the office smelled like cigarettes. No other guests present. (I checked in around 5:15) She said she was giving me a great deal on the room.
This Motel was built in the 50s, but there was no fresh soap nor shampoo, etc. There was used soap in the shower. The toilet had not been cleaned for months. Had a strange smell and didn’t look at all as represented on Expedia. I’m OK with an older property that’s clean. And I can tolerate a lot, but there was no way I was going to tolerate this!!!
I left and made arrangements elsewhere. She still tried to get me to stay telling me she would give me a better rate. She charged my card for something and it hasn’t been refunded
She texted and called me multiple times. Here is the VM she left me the next day saying again that I was booked for more days.
“Hi Diana your book for today too so I just want you to like confirm like you had to tell that about today you are not here so otherwise they charge you today too I'm no I'm not sure about the Expedia policy so just contact them because in my register is showing me today's booking to like continue so your money goes and also please I'm just telling you to contact Expedia as soon as you can and just discuss your OK thank you.
CANCEL PROPERTY PLEASE!!!
Comment from Hotel Management
1 Nov 2024 by Priy, Hotel Management
Thanks for ur opinion we try best to make u happy if u not satisfied with room . We 23 rooms in motel and all different if u don’t like room we offer customer different room.plz forgive me if u r unhappy I will try best from my side for next time serve better service.
by A verified traveler
Heartland America
Posted 16 Aug 2024 on Hotelsby A verified traveler
Posted 8 Aug 2024 on Hotels
by A verified traveler
Posted 7 Aug 2024 on Hotels
by A verified traveler
Bates Motel - It was that bad.
Posted 6 Aug 2024 on HotelsIf it wasn’t so late and weren’t so tired, we would have not stayed here. Owners have not spent a cent to update this creepy hotel. It feels like the 80’s. The pillows were horribly old and flat too. My husband slept fully clothed because he was worried about bugs and kept his suitcase in the car so his change of clothes wouldn’t smell like the old motel.
by A verified traveler
Quaint time travel
Posted 4 Aug 2024 on HotelsOne of my first jobs in the 1970s was managing a little roadside motel. Checking in here was like stepping backward in time. That should not be seen as uncomplimentary. We found our stay to be quite adequate, For all that it is very dated. We tend to check in and drop our stuff go do things come back and are in the room basically just long enough to sleep. For an aged property It was clean and the clerk is incredibly friendly
by A verified traveler
Clean, comfortable, and spacious
Posted 29 Jul 2024 on HotelsThe location of the motel is convenient--only 3 minutes from Carthage. It's about what you'd expect for a roadside motel. The room was comfortable and spacious, with a refrigerator and microwave.
Housekeeping service was prompt and reliable. The room, while old, was great for a stopover while driving through Illinois. The on-site manager was pleasant, engaging, and friendly.
For a comfortable stay driving through Illinois, I'd absolutely be willing to stay here again
by A verified traveler
Posted 28 Jul 2024
It was older but nice
by A verified traveler
Posted 27 Jul 2024
Quiet, and a good rate
by A verified traveler
Posted 26 Jul 2024
