2/10 Terrible
Deanna
Oct 30, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner called me a few days before my reservation and told me that I had booked three nights and wanted to confirm that was correct. I told her, no I only reserved one and repeated the date that I reserved it for.
When I arrived, the office smelled like cigarettes. No other guests present. (I checked in around 5:15) She said she was giving me a great deal on the room.
This Motel was built in the 50s, but there was no fresh soap nor shampoo, etc. There was used soap in the shower. The toilet had not been cleaned for months. Had a strange smell and didn’t look at all as represented on Expedia. I’m OK with an older property that’s clean. And I can tolerate a lot, but there was no way I was going to tolerate this!!!
I left and made arrangements elsewhere. She still tried to get me to stay telling me she would give me a better rate. She charged my card for something and it hasn’t been refunded
She texted and called me multiple times. Here is the VM she left me the next day saying again that I was booked for more days.
“Hi Diana your book for today too so I just want you to like confirm like you had to tell that about today you are not here so otherwise they charge you today too I'm no I'm not sure about the Expedia policy so just contact them because in my register is showing me today's booking to like continue so your money goes and also please I'm just telling you to contact Expedia as soon as you can and just discuss your OK thank you.
CANCEL PROPERTY PLEASE!!!
Deanna
Stayed 1 night in Oct 2024