Ratings based on 657 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
3 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Axel. The staff and I at the Red Roof Inn Cartersville–Emerson/LakePoint North appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Jul 2024
They advertise hot waffle went down every morning for breakfast. They had nothing but coffee and empty containers for other stuff all 3 days. Went down at 7:30. Staff was rude. Door didn't close right because had been prayed open by police. Do not stay here!
Comment from Hotel Management
31 Jul 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Seth, We are sorry to hear your recent experience at the Red Roof Inn Cartersville–Emerson/LakePoint North did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback. We wish you all the best in your future travels. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Jun, We at the RED ROOF INN CARTERSVILLE-EMERSON/LAKEPOINT NORTH are disappointed to have earned your poor scoring of 4/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Spin the extra money stay next door
Posted 25 Jul 2024 on HotelsToo many issues to list, smoke alarms missing, wires dangling from ceiling, coffee pot broken, bugs on floor, stains on bedding, some lights not working, duct tape holding the TV remote together, no caulking around the tub or sinks doors and lampshades damaged, light switch hanging out of the wall, just overall dirty and unsafe. Wouldn't let me add photos probably because I was giving a bad review. Too bad I have some doozies.
Comment from Hotel Management
26 Jul 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Hobert, We appreciate your participation in or guest survey after your stay at the RED ROOF INN CARTERSVILLE-EMERSON/LAKEPOINT NORTH. We sincerely apologize for the unfavorable experience you had. You pointed out the stained bedding, broken coffee pot, damaged lampshades, missing smoke alarms and insects on the floor. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciated your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Jul 2024
Grwat
Comment from Hotel Management
23 Jul 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear KarenThank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CARTERSVILLE-EMERSON/LAKEPOINT NORTH. You seemed to have had a great experience with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Jul 2024
The first room wasnt clean the bed was not made..
Comment from Hotel Management
22 Jul 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Tawana,Thank you for taking the time to tell us about your experience at the RED ROOF INN CARTERSVILLE-EMERSON/LAKEPOINT NORTH. I am sorry that your experience was less than ideal due to the unclean room and unmade bed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Worst place I have ever been
Posted 15 Jul 2024 on HotelsI arrived later at night with my two children. There was a night window that should have clued me in. I could not get in the lobby. I checked in, walked up the stairs to our "room". The light switch did not work. Teh room smelled like black mold. Lamp did not have shade on it. The water pressure in the shower was so bad I had to basically hug the wall to get wet. Black mold in the cracks in the shower. Furniture was destroyed. Covers were off of the outlets. When we walked up the stairs there were very shady people just sitting on the stairs hanging out at 10 pm at night. Not to mention the group of people in the parking lot. There were bags of trash and cigarette butts in the walkway. I had to stay that night but checked out the next morning. When the front desk person asked me what was wrong i told him and he acted like he had no idea. I asked for a refund for the day I would not be staying and he refused to provide me with it even though they were fully booked. Unless you are desperate I would avoid this place like the plague.
Comment from Hotel Management
17 Jul 2024 by Toujana RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cartersville-Emerson/LakePoint North. You indicated that you were unsatisfied with the uncleanliness of the possible mold, the lamps did not have shade and other listed concerns. I am sharing your feedback with management to ensure that your concerns are addressed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. At Red Roof we strive to deliver a clean, comfortable and value-based stay to all guest, so it was disheartened to read that this was not met during your visit with us. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Jul 2024
Should've been able to check in at 2, showed up at 3 and was told to come back in an hour. I reserved a king bed non smoking room and was given a double smoking room. The room was disgusting and I slept in my car instead of the room. I walked in and right back out. Horrible.
Comment from Hotel Management
15 Jul 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Arron,Thank you for choosing to leave your review of our RED ROOF INN CARTERSVILLE-EMERSON/LAKEPOINT NORTH. We apologize for any inconvenience caused by issues you described regarding not being given the room type you had reserved and the room not being available when you arrived to check in. This is regrettable to hear as this is not an experience our guests usually have with us. Thank you for making us aware. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Jul 2024
Staff was very pleasant during my stay there while waiting for my house to be ready!
Comment from Hotel Management
13 Jul 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Crystal,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cartersville–Emerson/LakePoint North. We strive to provide our guest with the best customer service and all the comforts of home and I am elated to see that we accomplished that with your stay. Thank you for your 5/5 score. We are happy to see that you found our staff to be pleasant during your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. It would be our pleasure to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Nicholas, We at the RED ROOF INN CARTERSVILLE-EMERSON/LAKEPOINT NORTH truly appreciate your scoring of 8/10 n regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
