Ratings based on 984 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dalzell
Posted 19 Nov 2024
It's been over a year since we stayed at the Microtel in Cartersville, GA.We reserved a room a month in in advance due to myself just having knee surgery. We had a microwave and fridge in our room the last time but this time we didn't have neither, the bathroom was dim due to a blown out lightbulb and maintenance wouldn't be able to change it out until the next day. It wasn't just my husband and myself staying at the hotel but I had two other families staying there also We have never stayed at a hotel that didn't provide the amenities in the room. I asked the front desk to move us to a room that has amenities due to myself being a diabetic and needed to keep my insulins cold. The second room we had amenities but the tub was nasty, it had black hair (mine in braids and my husband is bald) in and on the tub, along with drops of blood on the front panel of the tub. I have pictures to back up my comments. This will be the last time my family and any other members in my family will stay at this hotel because they had nothing but complaints also!
Comment from Hotel Management
21 Nov 2024 by Zach, Hotel Management
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope that you will give us another chance in the future.
by A verified traveler
Posted 18 Nov 2024
I actually was disappointed because there were no sheets for the rollout bed and there were stains on the sofa. Also, the ice machine was out of order. The AC in the room was hanging off. I was not impressed. then I went out to my car and there were people loitering and they were leaning on my vehicle and I had to move my car not impressed. I will not be staying there.
Comment from Hotel Management
21 Nov 2024 by Zach, Hotel Management
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope that you will give us another chance in the future.
by A verified traveler
Posted 28 Oct 2024
It was a great value
Comment from Hotel Management
30 Oct 2024 by Zach, Hotel Management
Thank you for the review. We are glad to hear you had a great stay with us. We look forward to seeing you again in the future.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Zach, Hotel Management
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope that you will give us another chance in the future.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Zach, Hotel Management
Thank you for the review. We are glad to hear you had a great stay with us.
by A verified traveler
Posted 12 Oct 2024
Breakfast was not good. Was very limited no matter what time you went. They had no coffee and repackaged muffins that were not good. They had nothing hot.
Comment from Hotel Management
21 Oct 2024 by Zach, Hotel Management
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope that you will give us another chance in the future.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Zach, Hotel Management
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope that you will give us another chance in the future.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Zach, Hotel Management
Thank you for the review. We are glad to hear you had a great stay with us.
by A verified traveler
Posted 4 Oct 2024
decently clean, safe, alittle outdated but all amenities were fine
Comment from Hotel Management
21 Oct 2024 by Zach, Hotel Management
Thank you for the review. We are glad to hear you had a great stay with us.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Zach, Hotel Management
Thank you for the review. We are glad to hear you had a great stay with us.
