Ratings based on 280 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
Everything was good except for the housekeeper rude and very bad attitude
Comment from Hotel Management
9 Jan 2025 by Carrie Fueston Assistant Manager, Hotel Management
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager
by A verified traveler from Flat Rock
Posted 6 Jan 2025
Kudos to the Duty Manager, Fred, for his outstanding customer service (I’m a retired hotel exec, and would hire him in a heartbeat!).
The food service employees were courteous and working hard to meet guest needs (kids in house for sporting event, so good chaos management).
The facilities are in need of a renovation, but the bed and pillows were comfy and the kitchenette, very handy.
The breakfast is plentiful. This is a very good budget motel.
Comment from Hotel Management
9 Jan 2025 by Carrie Fueston Assistant Manager, Hotel Management
Guest Satisfaction is our number one priority! Thank you for your kind words regarding yourvisit. We hope to have the chance to WOW you with our customer service next time you chooseto stay with us.-Carrie FuestonAssistant Manager
by A verified traveler
Posted 28 Dec 2024
Pleasant and easy check in.
Had what we needed when we asked (except for luggage carts that inconsiderate guests kept in their rooms).
Comment from Hotel Management
29 Dec 2024 by Carrie Fueston Assistant Manager, Hotel Management
Guest Satisfaction is our number one priority! Thank you for your kind words regarding your visit. We hope to have the chance to WOW you with our customer service next time you choose to stay with us.-Carrie FuestonAssistant Manager
by A verified traveler from Lexington
Posted 9 Dec 2024
My Family and I had a very good stay. Only concern was the Handicap shower was very messy. Had to use tons of towels to keep from slipping on the floor
Comment from Hotel Management
12 Dec 2024 by Carrie Fueston Assistant Manager, Hotel Management
Thanks for letting us know your thoughts regarding your stay! Making sure our guests aresatisfied is our top priority! We can’t wait to see you next time you visit Emerson.-Carrie FuestonAssistant Manager
by A verified traveler
Posted 18 Nov 2024
A very nice comfortable bed is my most important part of any stay. These beds were comfortable and cozy. The receptionist was very accommodating. The breakfast was ok… i missed having toast. Recommend requesting a room on the side of the road not near the truck stop. I give it excellent reviews.
Comment from Hotel Management
20 Nov 2024 by Carrie Fueston Assistant Manager, Hotel Management
Guest Satisfaction is our number one priority! Thank you for your kind words regarding yourvisit. We hope to have the chance to WOW you with our customer service next time you chooseto stay with us.-Carrie FuestonAssistant Manager
by A verified traveler
Posted 10 Nov 2024
Liked having a spot for truck/trailer parking.
Comment from Hotel Management
13 Nov 2024 by Carrie Fueston Assistant Manager, Hotel Management
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager
by A verified traveler from Cartersville
Posted 13 Oct 2024
The staff is really friendly and helpful. The room was spacious and clean.
Comment from Hotel Management
14 Oct 2024 by Carrie Fueston -Assistant General Manager, Hotel Management
Thanks for the great comments and leaving a good review score!
by A verified traveler
Great place for our needs.
Posted 7 Oct 2024 on HotelsGreat location off I-75 for getting through Atlanta. Room was nice and clean and the staff were really helpful and friendly. The hallways and elevator were in fair condition.
Comment from Hotel Management
12 Oct 2024 by Carrie Fueston -Assistant General Manager, Hotel Management
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!
by A verified traveler
Posted 5 Oct 2024 on Hotels
Comment from Hotel Management
12 Oct 2024 by Carrie Fueston -Assistant General Manager, Hotel Management
Guest Satisfaction is our number one priority! Thank you for your kind words regarding your visit. We hope to have the chance to WOW you with our customer service next time you choose to stay with us.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Carrie Fueston Assistant Manager, Hotel Management
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad tosee you had a great experience. I can say, on behalf of our entire team, that we hope your nextvisit is as excellent as the last!-Carrie FuestonAssistant Manager
