Ratings based on 959 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brooklyn
Posted 10 Dec 2024
Left property in my room and it was by returned
by A verified traveler
Posted 9 Dec 2024
Water was cold . Could not take a shower
by A verified traveler
Posted 9 Dec 2024
The property claims to be smoke free but every where you smell smoke.
by A verified traveler
Posted 8 Dec 2024
DO NOT BOOK!!! 0/10 Do not recommend. The hotel itself is in bad condition. It's old, falling apart and not cleaned well, but the worst part is the "customer service". I arrived in NJ in an early flight and asked if it was possible to check in early, the receptionist says, no, that's not possible...check-in starts at 3pm. I waited in the lobby as I had nowhere to go at the time. A few hours later, before 3 pm, the receptionist then gives a room to another group who had also been waiting but came in over AN HOUR after I did. The 2 receptionist at the desk were the most rude individuals in customer service I've ever seen, from the nasty stares, eye roll and the constant code switching to Jamaican patois to talk badly about customers and other personal matters. The front desk receptionist talked more about massages, shopping and other crap and paid no attention at all to customers standing waiting in the lobby right in front of her. And don't even ask to speak to a manager! The manager and both receptionists are Jamaican and all they do is swito talking in Jamaican to talk crap instead of taking care of customers. None of these women belong in customer service positions. I really wish I didn't make the last minute decision to stay here. Worst part of my trip
by A verified traveler
Posted 8 Dec 2024
Staff super nice easy to get to and clean
by A verified traveler from Frederica
Posted 8 Dec 2024
Nice inexpensive stay.
by A verified traveler
Posted 7 Dec 2024
Besides getting locked out of my room every night, I had a great day.
Comment from Hotel Management
9 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. Dana, I am happy to hear that you had a great day. However, you indicated that you were locked out of your room every night. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Your comments have been shared with management in an effort to address your concern.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Bilal,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Wiskendyne, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Elajawan, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
