Ratings based on 411 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woodside
Posted 19 Nov 2024
Excelente servicio 10/10
by A verified traveler
Posted 14 Nov 2024
Me gustaría que fueran más atentos con la limpieza ya que el primer día no nos limpiaron hubo mucha lluvia y entro agua por la ventana y demoraron en secarlo y no pudimos usar las app de la tv de resto todo bien
by A verified traveler
Posted 11 Nov 2024
Me gustò el trato del personal, son muy amables. El desayuno es variado y delicioso.Es muy accesible.
by A verified traveler from Miami beach
Posted 9 Nov 2024
Staff was great, rooftop pool and bar was a nice plus- beds were super comfy and couldn’t hear the people nextdoor which is always great.
Breakfast was ok but we got there late- Anja(Anna?) was fantastic though and had the kitchen cook me up some eggs since the tray was empty.
by A verified traveler
Posted 22 Oct 2024
Very tiny rooms. At a high price
by A verified traveler
Posted 6 Oct 2024
It was a great experience very close to everything.The staff was excellent
Comment from Hotel Management
7 Oct 2024 by Liss Robayo Customer Service Leader, Hotel Management
Dear guest,Thank you for sharing your review. We are glad you enjoyed your stay and that our location and equipment were to your satisfaction, we hope to welcome you back soon!
by A verified traveler
Posted 21 Sep 2024
Our stay at ZiOne Luxury Hotel was very pleasant, it is located in an area with a lot of commerce around it and tourism options,
Comment from Hotel Management
23 Sep 2024 by Liss Robayo Customer Service Manage, Hotel Management
Dear Guest We are so happy to hear that your stay at ZiOne Luxury was so enjoyable - our location is one of our best kept treasures! Surrounded by commerce, and with so many options to explore Cartagena, we are delighted to know that you were able to enjoy all that this vibrant neighbourhood has to offer.It will be a pleasure to have you back with us to continue sharing the best of this wonderful city.See you soon!
by A verified traveler
Posted 4 Sep 2024
Shower drain clogged, mold on the shower tile grout, no hot water. Otherwise is nice!
Comment from Hotel Management
4 Sep 2024 by Liss Robayo Líder de servicio al cliente , Hotel Management
Dear Hoffman MurciaWe appreciate your feedback regarding your recent stay. We are sorry for the issues you encountered with the shower drain, mold on the tile grout, and lack of hot water. Your feedback is very valuable to us and we have escalated these issues to the maintenance team for prompt resolution. We are glad that despite these issues, you found the remainder of your stay to be satisfactory. We are committed to continuous improvement and look forward to the opportunity to serve you better in the future.
by A verified traveler
Posted 25 Aug 2024
The receptionists are very bad people, they want to ask for your information, give you your passport and take photos of your destination.
Comment from Hotel Management
7 Oct 2024 by Liss Robayo Customer Service Leader, Hotel Management
Good morning Dear Guest, thank you in advance for leaving us your appreciation of the stay, we apologize for the inconvenience caused, we have already taken corrective measures for such issues. We wish you a happy day.
by A verified traveler
Good average stay
Posted 17 Aug 2024 on HotelsIt’s an average hotel for the price paid. Just needed it one night and it was good for what I needed it. Would stay here again.
Comment from Hotel Management
17 Aug 2024 by Zaida Amador, Hotel Management
Good afternoon, how are you? It is a pleasure for us to greet you and to know that your stay was very pleasant. We would like to have you stay with us again.
