Ratings based on 73 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Decatur
Posted 13 Oct 2024
Check in was slow, the VIP room didn’t have an ac unit in the room, the showers sub par. You get what you pay for. The room was a full size bed not a queen and it was small.
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by Emeilandis Mercado Coronel, Hotel Management
Gracias por elegirnos, siempre bienvenido, esperamos nos visite en una proxima oportunidad.
by A verified traveler
Posted 1 Oct 2023 on CheapTickets
Comment from Hotel Management
24 Oct 2023 by LA, Hotel Management
Muchas gracias por su calificación
by A verified traveler from Decatur
Posted 28 Aug 2023
it was a nice place
Comment from Hotel Management
28 Aug 2023 by Recepcion Veleros, Hotel Management
You are the reason our reason for being, welcome always
by A verified traveler
Posted 26 Aug 2023 on Hotels
The hotel was not open for me to check in, and I was charged for the evening nonetheless. Terrible.
Comment from Hotel Management
10 Sep 2023 by hotel veleros , Hotel Management
Muy buenas tardes, una de nuestras fortalezas, es precisamente , que el HOTEL esta abierto las 24 horas de recepcion, no tuvimos el gusto de atenderlo porque usted no se presento y aclaros lo que se cobro solo fue el no show NO PRESENTADO, recordamos que ustedes son nuestra razon de ser, esperamos tener el gusto de atenderlo.
by A verified traveler
Posted 25 Jul 2023
This hotel was infected with roaches. It's old and zero maintenance. Windows broken and insects crawl im the room. Please pay a little more and stay in a good place. DON'T WASTE YOUR MONEY STAYING HERE! THIS PLACE IS DISGUSTING! IT SHOULD BE CLOSED AND NOT OPERATING.
Comment from Hotel Management
7 Aug 2023 by AJ, Hotel Management
Dear guest, I am surprised by such a message since you did not comment nothing on the facilities during your stay. First of all, you bought the most economical room of all we have, but none of the rooms have the flaws that you describe and before staying you saw it and accepted it, I imagine that your anger is because we did not include breakfast in the rate you paid as you told us.if it were true that there were incects why did you want to open the window, is blocked precisely because of the insects that may be on the street in certain seasons, but if you wanted to open it, the maintenance staff would gladly open it for you, and if the hotel was so bad, why did you stay? We are located in the best area of Cartagena surrounded by beautiful beaches with an unbeatable location, we are not a 5-star hotel but we try to improve ourselves especially with our new administration, I invite you on one of your trips to Cartagen come and give us the opportunity again and we will include breakfast in your rate.
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
25 Jul 2023 by LA, Hotel Management
Gracias
by A verified traveler
Posted 15 Jul 2023 on Hotels
Comment from Hotel Management
18 Jul 2023 by HOTEL VELEROS CARTAGENA SAS, Hotel Management
Muchas gracias por su calificación, fue un gusto atenderlo, esperamos su pronto regresocordial saludo R.S.P
by A verified traveler
Posted 31 May 2023 on Hotels
Comment from Hotel Management
2 Jun 2023 by LA, Hotel Management
Muchas gracias por su visita
by A verified traveler
Posted 8 Apr 2023 on Hotels
Me ofrecieron una cama doble cuando en realidad era cuerpo y medio
Comment from Hotel Management
10 Apr 2023 by HOTEL VELEROS CARTAGENA SAS, Hotel Management
Muy buenos días, gracias por su aporte, se tendrá en cuenta para mejorar el servicio.
