Ratings based on 500 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Valley Center
Posted 21 Nov 2024
In the walled city. Shopping and restraunts nearby. Hotel restraunt and room service good. Very clean
by A verified traveler from Houston
Posted 17 Nov 2024
The hotel is well located, excellent service, and a delicious, varied and nutritious breakfast. We want to highlight the attention of Belquis during breakfast, who always greeted us with a smile and patience, addressing our needs. And Lucelys Ruiz, who provided us with accurate advice when booking the tour to Islas del Rosario. We highly recommend the hotel; it was a delightful experience.
by A verified traveler
Posted 12 Nov 2024
The customer service is great at this property. The hotel needs a few upgrades. There was no way to contact the room service/front desk besides having physically go to the front desk. We went on this trip with some friends and we both had the same room. Our room did not have a refrigerator so we could not keep any cold drinks. It was very loud so if you are looking for a hotel for relaxation I would keep looking. Previously we stayed at different resort away from the city but this time we stayed in the city... more than likely wont be staying in the city again.
pros; customer service, breakfast is good, friendly employees
cons; when you walk outside the hotel it smells like urine, difficult to get in contact with room service/front desk
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 19 Oct 2024
Sophia Hotel is ideally located within walking distance to everything! Taxis and horse/buggy are usually lined up right outside the hotel’s door. Its location is more conveniently located closer to nightlife, the local activity and restaurants than many other brand name or more advertised hotels. The staff are wonderful and their rooftop allows a daytime escape from the hustle and bustle when needed. The rooms are well maintained but you have to be aware that mosquitoes exist even in an AC room. Its location is very safe! I would definitely recommend and return to this boutique hotel.
by A verified traveler from Jericho
Posted 18 Oct 2024
by A verified traveler from Highland Beach
Posted 17 Oct 2024
by A verified traveler
Posted 9 Oct 2024
Nice hotel staff there great people definitely will be back
