Ratings based on 835 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 16 Jan 2025
I have only a good impression of this hotel, which is really located in the heart of the city in the historical part.
Comment from Hotel Management
17 Jan 2025 by Santa catalina Team, Hotel Management
Dear Maksym,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,
by A verified traveler
Posted 11 Jan 2025
Great location within the old town (perhaps a little hectic as right next to the clock tower).
Best thing about this hotel was the rooftop and pool.
We were traveling as a family of four and the rooms were definitely on the small side, with little space to move around.
Cupboards and fridge designed so badly you can’t open the fridge the right way.
Only one lift in the building so long waits, plus the cleaning staff use it too with their cleaning trolleys.
Comment from Hotel Management
13 Jan 2025 by Santa catalina Team, Hotel Management
Dear ScarlettThank you for sharing your feedback. We’re delighted to hear that you enjoyed our great location and the rooftop pool – we truly believe those are some of the best features of our hotel.We also appreciate your comments regarding the room size, fridge, and cupboard layout. We’re continuously working to improve our facilities, and your input will help us identify areas for enhancement.Regarding the elevator, we apologize for any inconvenience caused by the wait times. We are working to ensure that our guests have a smoother experience, especially during peak hours.We hope to welcome you and your family again in the future. Thank you for choosing our hotel.Best regards,
by A verified traveler
Posted 5 Jan 2025
Nos encanto el hotel, sus empleados, el desayuno y la ubicacion
Comment from Hotel Management
6 Jan 2025 by Santa catalina Team, Hotel Management
Estimado Sr Carlos, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderlo en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,
by A verified traveler
Posted 26 Dec 2024
Great location, staff is very accommodating...
Comment from Hotel Management
26 Dec 2024 by Santa catalina Team, Hotel Management
Dear Pedro,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,
by A verified traveler
Posted 21 Dec 2024
Location EXCELLENT
Comment from Hotel Management
23 Dec 2024 by Santa catalina Team, Hotel Management
Dear Adriana,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
9 Jan 2025 by Santa catalina Team, Hotel Management
Estimada Diana, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderla en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,
by A verified traveler
Posted 12 Dec 2024
Excelent Coustomer service
Comment from Hotel Management
12 Dec 2024 by Santa Catalina Team, Hotel Management
Dear Maria,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,
by A verified traveler
Posted 10 Dec 2024
Very good
Comment from Hotel Management
10 Dec 2024 by Santa Catalina Team, Hotel Management
Dear ali,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Santa catalina Team, Hotel Management
Dear Joshua,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,
by A verified traveler
Posted 3 Dec 2024
Overpriced for the lack of service and attention to the guests. I had to communicate with them numerous times the week before my arrival for transportation. There was no communication upon pickup and the room was not clean. The bathroom had hairs on the wall and the laundry bag had blood. When this was addressed all they said was “sorry”. They had a private event in the rooftop and no food was offered starting at 12pm! The event was at 7pm! Terrible organization, don’t get your moneys worth wouldn’t stay here again, wouldn’t recommend. Glad we only stayed one night
Comment from Hotel Management
3 Dec 2024 by Santa Catalina Team, Hotel Management
Dear Paola Andrea,We sincerely apologize for the inconveniences you experienced during your stay and thank you for taking the time to share your feedback. We regret the delay in response regarding the transportation service; as it is outsourced, sometimes the replies can take longer than expected, but we are working to improve this aspect.We are also sorry to hear that the service and cleanliness did not meet your expectations. We take cleanliness concerns seriously, and your experience has been shared with our housekeeping team to ensure that issues like these do not occur in the future.Regarding the private event on the rooftop, we understand your frustration and apologize for not communicating the restrictions on food services more effectively. Your feedback is valuable to us, and we will use it to improve the organization of future events.We appreciate your feedback, and once again, we apologize for the inconveniences. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,
