Ratings based on 229 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
- first room assigned: not enough wifi coverage and telephone line was not working. Staff team took care of it the next day so not too concerned.
- we used the pool and I had to remind staff team twice to provide me with a towel
Other than that great experience overall.
Comment from Hotel Management
27 Nov 2024 by COMENTARIOS DEL HOTEL, Hotel Management
Gracias por compartir su experiencia, Nos alegra mucho saber que ha disfrutado su estancia con nosotros, Esperamos verlos muy pronto
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Comentarios del Hotel, Hotel Management
Gracias por compartir su experiencia, Nos alegra mucho saber que disfruto su estancia con nosotros, Esperamos verlos muy pronto
by A verified traveler
Posted 19 Nov 2024
I was disappointed with my experience at the hotel. The breakfast was of poor quality and I was also disturbed to find bed bugs in my room. Despite being promised a refund, I have yet to receive it. This has left me feeling unsatisfied and frustrated with my stay.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Comentarios del Hotel, Hotel Management
Gracias por compartir su experiencia, Nos alegra mucho saber que disfruto su estancia con nosotros, Esperamos verlos muy pronto
by A verified traveler
Posted 16 Oct 2024
Complete LIES! The pictures are not remotely close to actual representation. It is all filters, its like we got catfished. The lobby looks nice but the rooms are completely outdated. The towels look like there years old, threads coming off and very thin. The shower smells & feels like the cleaning products were not cleaned off properly. The AC only works when the keycard is plugged in. The AC is a split unit so it took a long time to cool the room. The “view” is of the street with a big tree in the way or of the main lobby. The hotel is open to the outside so there is a bunch of humidity throughout the hallways. The gym is a square box with a treadmill, a bicycle and a couple weights. Not a lot of space at all. We tried to get a refund as we did not wish to stay there and they told us to speak to expedia for Expedia to tell us the hotel was denying our refund. The staff did not care to accommodate, they stated it was non refundable. they see everything as a $ opportunity, as they stated they could upgrade us for a fee! This hotel gave hotel 8 vibes but priced higher. SAVE YOUR MONEY AND GO ELSEWHERE!!
Comment from Hotel Management
17 Oct 2024 by Elizabeth , Hotel Management
Dear guest,We are very sorry that your experience in our hotel has not met your expectations. We appreciate your feedback, as it allows us to improve and offer a better service to our guests.We would like to clarify some of the points mentioned. Our rooms, as indicated in our descriptions, have views of the street, something that we have always communicated in a transparent way. As for humidity, what you mention probably corresponds to our gardens, which surround some common areas of the hotel, since they are open outdoor spaces.In relation to rooms and equipment, we always strive to maintain high standards of cleanliness and comfort. While air conditioning systems work with the key card to contribute to energy efficiency, we are sorry if this was uncomfortable for you. As for the quality of the towels or any other aspect of your room, we would have loved to attend to your observations at the time to resolve any inconvenience.We also regret that you have not found our gym according to your needs, since it is an installation that is generally well valued for its functionality despite its size.Finally, regarding your refund request, reservations managed through third parties such as Expedia are handled directly with the platform and we comply with the established contractual policies. Anyway, we are always willing to explore options for improvement or changes in the room according to availability.We sincerely hope you consider giving us another chance in the future. We would love to welcome you again and do everything possible to make your next stay much more pleasant.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Leili :), Hotel Management
Gracias por compartir tu experiencia con nosotros. Siempre Bienvenidos Madisson boutique Hotel
by A verified traveler
Posted 29 Aug 2024
Awesome!
Comment from Hotel Management
7 Sep 2024 by Abigail , Hotel Management
Wepa....! You are the best in English. You are always welcome at MAdisson Boutique Hotel.
by A verified traveler
Posted 26 Aug 2024
homeless, street dogs and trash on the surroundings. (not in Hotel)
Comment from Hotel Management
7 Sep 2024 by Fredy, Hotel Management
Yuju...! Agradecemos sinceramente tu excelente calificación. Nos alegra saber que disfrutaste de tu estancia en el Madisson Boutique Hotel. Esperamos poder recibirte nuevamente pronto y seguir brindándote una experiencia memorable. ¡Gracias por elegirnos!
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Charline, Hotel Management
Thank you for staying with us. We’re truly sorry to hear that your experience didn’t meet your expectations. Your feedback is important, and we’d like to learn more about what went wrong so we can improve. Please feel free to reach out directly. We hope to have the chance to make it right in the future
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
7 Sep 2024 by Leslie, Hotel Management
Agradecemos sinceramente tu excelente calificación. Nos alegra saber que disfrutaste de tu estancia en el Madisson Boutique Hotel. Esperamos poder recibirte nuevamente pronto y seguir brindándote una experiencia memorable. ¡Gracias por elegirnos!
