Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Evanston
Posted 13 Dec 2024
It’s a big complex with 2 hotel? and 2 receptions? Confusing to figure out how they operated and so on. Most of the staff were helpful and friendly despite limited English. Had no hot water in my room. The shower handle or knob broke.
Comment from Hotel Management
17 Dec 2024 by General Management, Hotel Management
Dear Kyeong, In advance, we appreciate and value the time you have taken to share with us your impressions of your stay at Hotel Las Americas through Expedia.We appreciate and will take into account your kind suggestions, these undoubtedly allow us to increase the quality of our services since we recognize them as great opportunities for improvement that lead us to meet and exceed the expectations of you, our important guests and customers. We regret the negative notion you had regarding our service, let us inform you that Hotel Las Americas strives to provide excellent service that seeks to meet and exceed the expectations of our visitors. In this way, thanks to your valuable comments we will reinforce our continuous improvement with the corresponding department in order to execute the pertinent actions to transform your perception in a next stay. We hope to have the pleasure of welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasEsMás.Cordially yours,General Management.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
17 Dec 2024 by General Management, Hotel Management
Dear Stephanie, Thank you in advance for taking the time to share with us your impressions of your stay at Hotel Las Americas through Expedia. We are pleased to know that you enjoyed the comfort of our facilities designed for pleasant and memorable moments, the multiple relaxing and fun pools, the gastronomic variety of the restaurants with the highest standards, the rooms arranged for a dream rest, our privileged location in front of the Caribbean Sea that allows us direct access to the beach and the warm and cheerful service that characterizes the friendly staff. Please know that it encourages us to continue working to provide a service that exceeds the expectations of our guests. We look forward to welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasEsMás.Cordially,General Management. Hotel Las Americas.
by A verified traveler
Posted 2 Dec 2024
We had an amazing time, it’s just right on the beach, family friendly, good dining options, I would go back. We stayed in both hotels torre Del Mar and casa Del Mar and both rooms were comfortable and nice!
Comment from Hotel Management
17 Dec 2024 by General Management, Hotel Management
Dear Laura, Thank you in advance for taking the time to share with us your impressions of your stay at Hotel Las Americas through Expedia. We are pleased to know that you enjoyed the comfort of our facilities designed for pleasant and memorable moments, the multiple relaxing and fun pools, the gastronomic variety of the restaurants with the highest standards, the rooms arranged for a dream rest, our privileged location in front of the Caribbean Sea that allows us direct access to the beach and the warm and cheerful service that characterizes the friendly staff. Please know that it encourages us to continue working to provide a service that exceeds the expectations of our guests. We look forward to welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasEsMás.Cordially,General Management. Hotel Las Americas.
by A verified traveler
Posted 24 Nov 2024
This was a great place to stay and the staff were extremely helpful, pleasant and always smiling. Great facilities and the steam room was excellent. Lots of pools and access to the public beach. A short cab ride into town for about 25,000 pesos each way, if you want to explore.
Staff is busy in maintenance mode working on the upkeep. All areas were clean and well maintained.
Food selection was tasteful though a 4 star. Would return again.
Comment from Hotel Management
17 Dec 2024 by General Management, Hotel Management
Dear Darrell, Thank you in advance for taking the time to share with us your impressions of your stay at Hotel Las Americas through Expedia. We are pleased to know that you enjoyed the comfort of our facilities designed for pleasant and memorable moments, the multiple relaxing and fun pools, the gastronomic variety of the restaurants with the highest standards, the rooms arranged for a dream rest, our privileged location in front of the Caribbean Sea that allows us direct access to the beach and the warm and cheerful service that characterizes the friendly staff. Please know that it encourages us to continue working to provide a service that exceeds the expectations of our guests. We look forward to welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasEsMás.Cordially,General Management. Hotel Las Americas.
by A verified traveler
Posted 20 Oct 2024
Very Good
Comment from Hotel Management
22 Oct 2024 by Gerencia General, Hotel Management
Dear Carolina, Thank you in advance for taking the time to share with us your impressions of your stay at Hotel Las Americas through Expedia. We are pleased to know that you enjoyed the comfort of our facilities designed for pleasant and memorable moments, the multiple relaxing and fun pools, the gastronomic variety of the restaurants with the highest standards, the rooms arranged for a dream rest, our privileged location in front of the Caribbean Sea that allows us direct access to the beach and the warm and cheerful service that characterizes the friendly staff. Please know that it encourages us to continue working to provide a service that exceeds the expectations of our guests. We look forward to welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasEsMás.Cordially,General Management. Hotel Las Americas.
by A verified traveler from easton
Posted 16 Sep 2024
Recommended place to use for relax and have a good time. I was with my wife and we enjoyed the time for the beach in front, the possibilities to select a restaurant, the hotel has different restaurants, with different menu and ambients. We enjoy our time in the hotel and the Cartagena city.
Comment from Hotel Management
16 Sep 2024 by General Management, Hotel Management
Dear Traveler:In advance, we appreciate and value the time you have taken to share with us your impressions of your stay at Hotel Las Americas through Expedia.We appreciate and will take into account your kind suggestions, these undoubtedly allow us to increase the quality of our services since we recognize them as great opportunities for improvement that lead us to meet and exceed the expectations of you, our important guests and customers. We regret the negative notion you had regarding our service, let us inform you that Hotel Las Americas strives to provide excellent service that seeks to meet and exceed the expectations of our visitors. In this way, thanks to your valuable comments we will reinforce our continuous improvement with the corresponding department in order to execute the pertinent actions to transform your perception in a next stay. We hope to have the pleasure of welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasEsMás.Cordially yours,General Management.
by A verified traveler
Posted 12 Sep 2024
This not a hotel it is a camp and its terrible
Comment from Hotel Management
16 Sep 2024 by General Management, Hotel Management
Dear Ghada,Thank you very much for sharing your valuable rating and comments of your experience in our Hotel through Expedia. We regret the negative notion you had regarding the state of the facilities, let us inform you that Hotel Las Americas strives to provide excellent service that seeks to meet and exceed the expectations of our visitors. That is why we have a highly trained maintenance team with whom we continue to work for your well-being and comfort according to our corrective and preventive maintenance plans and schedules. In this way, thanks to your valuable comments we will reinforce our continuous improvement with the corresponding department in order to execute the pertinent actions to transform your perception in a next stay. We hope to have the pleasure of welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasEsMás.
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Gerencia General, Hotel Management
Estimad@,De antemano, agradecemos y valoramos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Casa De Playa a través de Expedia. Nos complace saber que usted disfrutó el confort de nuestras instalaciones diseñadas para departir gratos y memorables momentos, las múltiples relajantes y divertidas piscinas, la variedad gastronómica de los restaurantes con los más altos estándares, las habitaciones dispuestas para un descanso soñado, nuestra privilegiada ubicación frente al Mar Caribe que nos permite el acceso directo a la playa y el servicio cálido y alegre que caracteriza a los amables colaboradores. Sepa que nos estimula a seguir trabajando por brindar un servicio que supere las expectativas de los huéspedes. Estamos ansiosos por recibirle nuevamente, le aseguramos que vivirá una experiencia única e inolvidable en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás.Cordialmente,Gerencia General. Hotel Las Américas Casa de Playa.
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Gerencia General, Hotel Management
Estimad@,De antemano, agradecemos y valoramos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Casa De Playa a través de Expedia. Nos complace saber que usted disfrutó el confort de nuestras instalaciones diseñadas para departir gratos y memorables momentos, las múltiples relajantes y divertidas piscinas, la variedad gastronómica de los restaurantes con los más altos estándares, las habitaciones dispuestas para un descanso soñado, nuestra privilegiada ubicación frente al Mar Caribe que nos permite el acceso directo a la playa y el servicio cálido y alegre que caracteriza a los amables colaboradores. Sepa que nos estimula a seguir trabajando por brindar un servicio que supere las expectativas de los huéspedes. Estamos ansiosos por recibirle nuevamente, le aseguramos que vivirá una experiencia única e inolvidable en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás.Cordialmente,Gerencia General. Hotel Las Américas Casa de Playa.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Good relaxing choice
Comment from Hotel Management
27 Aug 2024 by General Management, Hotel Management
Dear Erick,Thank you in advance for taking the time to share with us your impressions of your stay at Hotel Las Americas Casa De Playa through Expedia. We are pleased to know that you enjoyed the comfort of our facilities designed for pleasant and memorable moments, the multiple relaxing and fun pools, the gastronomic variety of the restaurants with the highest standards, the rooms arranged for a dream rest, our privileged location in front of the Caribbean Sea that allows us direct access to the beach and the warm and cheerful service that characterizes the friendly staff. Please know that it encourages us to continue working to provide a service that exceeds the expectations of our guests. We look forward to welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasEsMás.Cordially yours,General Management. Hotel Las Americas Casa de Playa.
