Ratings based on 338 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Excellent overall
by A verified traveler
Posted 30 Dec 2024
I love the location, staff and the breakfast! Nice hotel
Comment from Hotel Management
30 Dec 2024 by RESERVATIONS AND SALES DEPARTMENT, Hotel Management
It's a really pleasure to us served you. Thanks for share your experience. We hope you can comeback soon to give you the best.Best regards.
by A verified traveler
Posted 29 Nov 2024
They need to explain better how to get your room cleaned. They’re not changing your sheets automatically everyday.
Comment from Hotel Management
30 Nov 2024 by Sales and reservation area, Hotel Management
Hello mr Alvin, thank you for your opinion. We really sorry about the issue with the sheets, we always sayd to the customer that you have to put the information card on the bed if do you want to change it everyday because we apply the sostenibility and our polices sayd that we can change it after 2 days. We hope that when you comeback we can give you our best service, remember that we are working to improve each day.Best regards.
by A verified traveler
Posted 25 Nov 2024
The hotel was conveniently located in the heart of the city, making it easy to explore shops and restaurants. The staff was friendly and helpful, and I enjoyed the all-inclusive package. However, the cleanliness of the room was disappointing, with hair found in various areas. The dinner buffet offered a limited selection that wasn't to my taste. Overall, the hotel served its purpose for a short stay, but improvements in cleanliness and dining options would enhance the experience.
Comment from Hotel Management
27 Nov 2024 by Sales and reservation area, Hotel Management
Mrs Shameka. Thank you for share your experience. we really sorry about the clean, we are working to improve each day and all your opinions help to us in this. By other way we are happy that despite this isue we gived to you a good service. We hope that you can comeback and to serve you with the best in all areas.Best regards.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Sales and reservation area, Hotel Management
Thank you for share your experience with us, Its a pleasure serve to you.We hope you can comeback soon to give you our best service.Best regards.
by A verified traveler
Posted 10 Nov 2024
I've been to Cartagena twice this year and have stayed here both times. I like the hotel and employees. Its convenient and safe. Next door to a hospital also. Good food nearby and just blocks from the beach.
Comment from Hotel Management
12 Nov 2024 by Sales and reservation area, Hotel Management
Mr. Jerry, its a really pleasure for us give to you our best service. We hope to see you soon to serve you with the best always. Best regards.
by A verified traveler
Posted 10 Nov 2024
La Gran Via offered me a relaxing atmosphere on arriving Cartagena. The view was exceptional. The beach vibe and the coastal feel was quite immersive. The staff are quite friendly, courteous, and did address any concerns I had during my stay. The hotel was quite clean and well maintained and the breakfast had a lot of excellent options, adding a delightful culinary experience to the stay.
In all - I will be visiting again as I enjoyed my stay here
Comment from Hotel Management
12 Nov 2024 by Sales and reservation area, Hotel Management
Mr. Daniel, Thank you for sharing your experience with us, it's a really pleasure to us, give you our best service. We hope you can comeback soon.Best regards.Vicky Campo
by A verified traveler
Posted 8 Nov 2024
The all inclusive option is a little different because it is limited but even when paying for drinks after hours the prices were very reasonable. The food was decent and the room had a wonderful view.
Comment from Hotel Management
9 Nov 2024 by Sales and reservation area, Hotel Management
Thank you for share your opinion with us, it is very important to us to know your experience to improve each day.We hope you can comeback soon to give you our best service.Best regards.
by A verified traveler
Posted 26 Oct 2024
Super disappointed. Got the full all inclusive. EVERY time I went to the bar there was no one there. So I didn’t get a single drink of alcohol during my stay. The food was ok but kept being recycled/ what we had for dinner, we had for lunch the next day too until it was all gone. The room was nice and the staff were lovely, but don’t do the semi or all inclusive because it’s absolutely not worth it.
Comment from Hotel Management
26 Oct 2024 by Sales and reservation area, Hotel Management
Helo Mr. Dorgan. Thank you for share your experiences with us, it helps to us to improve each day. We hope you can come back and give you our best service on the next time.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Sales and reservation area, Hotel Management
Thank you for share your experience with us, its a really pleasure to us to have given you a good service.We hope you can comeback soon.Best regards.
