Ratings based on 290 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Chris, Hotel Management
Gracias por tu comentario
by A verified traveler
Posted 15 Oct 2024
La pasamos increíble en nuestra estancia, todo el equipo es muy amable, la comida es muy rica, las habitaciones son muy lindas y limpias, definitivamente regresaré pronto!
Comment from Hotel Management
16 Oct 2024 by Pity, Hotel Management
Pity, nos alegra que hayas disfrutado de tu estadia en nuestros hotel, nuestro equipo disfruta atenderlos.. te esperamos pronto para que sigas renaciendo como el fenix
by A verified traveler
Posted 7 Oct 2024
I traveled with two kids and my husband. We stayed in the family villa. It was perfect we had two rooms and a living room with TVs and Netflix. We also had AC which was amazing when you wanted to cool off. Our villa had a private pool which was the best part. The kids loved it. The rooms were clean when we got there and everyday they would come and do our beds and clean. I just wished they would put fresh sheets but they would use the same ones and just made the bed. The hotel has loud music from 10am until late at night so if it’s something you don’t like don’t stay here. We didn’t mind it. The big pool was just ok nothing special. I recommend getting lounge chairs. Lots of cute dogs and cats. The staff was ok except Fabio who was amazing always smiled and was quick with responding to our needs. The food was just ok, nothing special. I wished they had more options and had a small store for small snacks. I recommend getting more activities for your guest. There’s really nothing to do other than lay out by the beach and swim in the pool. I would definitely stay here again but less days maybe one to two nights.
Comment from Hotel Management
8 Oct 2024 by Maria, Hotel Management
Thank you so much for your feedback! We are thrilled that you and your family enjoyed the experience.We appreciate your feedback on the housekeeping service. We are glad that the lively music did not affect your enjoyment and your suggestions for more dining options and activities were scheduled and attended to by the public.It is wonderful to know that Fabio made a positive impact during your stay. He is a true asset! We would love to welcome you back for another getaway. Your feedback means a lot to us and we can't wait to see you again!
by A verified traveler
Posted 24 Sep 2024
Una escapada de playa muy deliciosa! Totalmente recomendado
Comment from Hotel Management
25 Sep 2024 by Juan , Hotel Management
Gracias por tu comentario! esperamos verlos pronto para que renazca como un fenix
by A verified traveler
Posted 24 Sep 2024
The staff was friendly and the service was great. The villa I stayed in was superb. The food was amazing as well.
Comment from Hotel Management
25 Sep 2024 by Joshua, Hotel Management
"¡Muchas gracias por sus amables palabras! Nos alegra saber que disfrutó de su estancia, especialmente de la villa, el servicio, y la comida. Fue un placer atenderle, y esperamos poder darle la bienvenida nuevamente muy pronto para que renazca como un fenix
by A verified traveler
Posted 21 Sep 2024
La suite de Fenix es muy linda y el lugar muy chevere, pero lo que más nos gustó fue el staff, todos muy amables, y complacientes, en especial Fabio. Nos vamos muy felices con la estadía. Algo buenísimo es la comida, todo era rico, importante cuando estás en un isla
Comment from Hotel Management
25 Sep 2024 by Estefania , Hotel Management
Gracias por tus comentarios, le haremos saber a Fabio de lo especial que hizo su estadia, esperamos pronto su regreso
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Badre, Hotel Management
gracias por tu comentario
by A verified traveler from Pawtucket
Posted 16 Sep 2024
If you are flying before 6a you need to look for your own trasportation from out of the island
Comment from Hotel Management
25 Sep 2024 by Johanny, Hotel Management
Thank you for your comment, however our maritime transport Alido offers express service taking into account the navigation and company policies.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Badreddine, Hotel Management
Gracias por tu comentario
by A verified traveler
Posted 3 Sep 2024
Everything was great! The staff were outstanding. Abrahim, Luis the bartendar, my dudes Vidal and Oscar, larso, yoder, roder, i could go on i recommend this place 1 million times will be back again next year
Comment from Hotel Management
9 Sep 2024 by Jackie, Hotel Management
We are thrilled to read your feedback! It brings us great joy to know that our team, especially Abrahim, Luis, Vidal, Oscar, Larso, Yoder, and Roder, made your stay exceptional. We truly appreciate your recommendation and can't wait to welcome you back next year.Looking forward to seeing you again!Best regards
