Ratings based on 470 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Excelentemente ubicado, a 2 cuadras de la ciudad amurallada y a 2 de Getsemani.
Sin embargo, una del staff (no Rodolfo, que fue súper amable y nos brindó toda la información que necesitábamos en todo momento) hacía todo de mala gana y lento.
Durante mi estadía experimenté lo siguiente:
- un día entero no funcionó el WiFi,
- el baño del lobby estuvo fuera de servicio todos los días, - un día quisimos tomar jugo y pedimos en el lobby. Nos dijeron que no tenían. Entonces pensé en comprar limones afuera y prepararlo yo mismo, por lo que si me podrían prestar la licuadora, cosa que tampoco quisieron. Finalmente quise al menos exprimirlos y para eso que por favor me den una jarra. TAMPOCO quisieron darme una jarra.
- La penúltima noche comenzó a gotear (más bien chorrear) el aire y tuvieron que repararlo.
- La última noche el aire comenzó nuevamente a gotear, luego a hacer un ruido infernal, por lo que tuvieron que cambiarnos de habitación, donde OH, SORPRESA, había una jarra a disposición (después me enteré que en varias piezas había, solo no quisieron dármela a mi, o lo que yo sospecho, la del staff para no levantarse y caminar unos pasos, ni se molestó).
En resumen: excelente ubicación, infraestructura debe mejorar bastante, pésimo staff.
by A verified traveler
Posted 24 Mar 2024
The property was great. In a good location near the center. Rooms were good. Room had no hot water. Overall I was happy with my stay.
by A verified traveler
Posted 27 Feb 2024
Customer service
by A verified traveler
Posted 18 Feb 2024
by A verified traveler
Posted 30 Jan 2024
The staff was very friendly and helpful. Overall the property is old because is in the middle of the Historic Center. Location is great, walking distance to the majority of the touristic areas. The standard rooms DONT include hot water in the shower, only the supreme rooms or by request. I didn't know that and had to take cold shower :( The manager offered me another room but I didn’t want to pack again just for 1 day.
by A verified traveler
Posted 25 Jan 2024
The front desk staff were very accommodating and professional.
by A verified traveler
Posted 13 Jan 2024
Excessive charges Bad treatment I didn't like the room Unjustified charge Terrible
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 1 Jan 2024
Staff were very nice and attentive. It was at a great location, near everything. However the hotel was very simple and things were not updated. We had to change room because there was no hot water in the room. The next room water was dripping from the air conditioner and we had to have few towels to cover the water all the time.
by A verified traveler
Posted 31 Dec 2023
Great location, about a 3 minute drive walk into the walled city and a 3 minute walk into Getsemani neighborhood. Lots of food vendors and restaurants and shops nearby. About a 15-20 minute drive to the airport and 10 minute drive to the Playa Azul beach area. The staff were all sooo friendly. Felt safe. The hotel is older and it shows but the beds were clean and the giant flat screen tvs had netflix. The showers have warm water, some of the rooms have a balcony. The area is in a party zone so if youre looking for quiet this is not the area for you. Buffet breakfast was decent with croissants pastries fruit juice coffee eggs sausages and mini pancakes
