Ratings based on 139 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Evansville
Posted 25 Oct 2024
Beautiful setting, small town only 30min walk, room was good, staff very helpful and friendly.
Menu selection could have been better, and for some reason they shut off water to toilets overnight, had to go ask for it to be turned on.
Comment from Hotel Management
28 Oct 2024 by Estimada Steve , Hotel Management
¡Gracias por tus comentarios! Nos alegra que hayas disfrutado del entorno y el servicio del personal. Revisaremos el tema del menú para mejorarlo y lamentamos el inconveniente con el agua; Tomaremos medidas para que no vuelva a ocurrir. ¡Esperamos verte de nuevo pronto!
by A verified traveler
Posted 19 Aug 2024 on Orbitz
The staff were kind and professional but the overall operation of the property was lacking organization.
Comment from Hotel Management
21 Aug 2024 by Estimada Samuel, Hotel Management
Gracias por destacar la amabilidad y profesionalismo del personal. Lamentamos que la organización general no haya estado a la altura. Trabajaremos en mejorar estos aspectos para ofrecer una experiencia más fluida en el futuro.
by A verified traveler
Terrible check-in service, needs TLC
Posted 17 Aug 2024 on HotelsCheck in was terrible. Cocoliso claims that our booking through Hotels.com did not show up on their system despite over thirty emails and What'sApp messages to confirm our stay and boat ride and claimed they were fully booked. After two hours with Hotels.com on the phone, Hotels.com stated the booking was confirmed, Cocoliso kept stating that it was not showing up since they were fully booked. Finally, the manager offered us the smallest of their rooms. The bathroom and door had black mold, the hallway had years of cobwebs. Cocoliso needs a lot of repairs, fresh paint, and a better system to integrate with Hotels.com
No hot water.
Comment from Hotel Management
21 Aug 2024 by Estimado Huésped , Hotel Management
Lamentamos los inconvenientes con tu check-in y la habitación. Estamos tomando medidas para mejorar la integración con las plataformas de reservas y las condiciones de nuestras instalaciones. Agradecemos tu feedback y trabajaremos para ofrecer una mejor experiencia.
by A verified traveler
Posted 11 Jul 2024
Cocoliso is as advertised a paradise in the middle
Of the Caribbean. The staff is super friendly (Alberto/ Silvana and Mabel) took
Great care of us while there. The food is excellent and the views are awesome. The surrounding ocean is fantastic. Not a party place - more on the quiet side. But the AC works and everything is very close together.
Comment from Hotel Management
15 Jul 2024 by Estimada Edgard, Hotel Management
Apreciamos profundamente que te hayas tomado el tiempo de compartir con nosotros tu experiencia en Cocoliso resort. En nombre de todo el equipo, gracias por dejarnos servirte.Te desamor lo mejor,El equipo de Cocoliso resort
by A verified traveler
Posted 8 Jul 2024
its a bit run down. Menu option is very limited. Food and drink prices are fair.
None of the activities are included.
It does NOT have any beach.
Staff is friendly
Comment from Hotel Management
8 Jul 2024 by Estimado Franco, Hotel Management
Muchas gracias por tomarte el tiempo de escribir una reseña sobre nuestro negocio. Nos alegra saber que disfrutaste tu experiencia con nosotros, tendremos en cuenta todas tus recomendaciones. Att: equipo cocoliso resort
by A verified traveler from Wallington
Posted 17 Jun 2024
Very nice stay everyone was very polite and pleasant. Great and very relaxing stay
Comment from Hotel Management
17 Jun 2024 by Estimada Barbara , Hotel Management
Muchas gracias por tomarte el tiempo de escribir una reseña sobre nuestro negocio. Nos alegra saber que disfrutaste tu experiencia con nosotros. Te esperamos pronto ATT: Equipo cocoliso resort
by A verified traveler
Posted 28 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Estimada Judith , Hotel Management
Nos alegra saber que disfrutaste de tu experiencia con nosotros. ¡Esperamos verte de nuevo en el futuro
by A verified traveler from Lyndhurst
Posted 6 Apr 2024
This resort hotel has a lot of potential. The staff was friendly. Ample lounge chairs and beds by the pool and ocean. Air-conditioner in room worked well too. Once the sun goes down, there is not much to do for guests. You basically have to entertain yourself. There is only one restaurant on the premises. Not everything advertised on the menu was available. You won't be able to have dessert if it's not ordered before 8:30 pm. I would also recommend bringing mosquito repellent for the evenings.
Comment from Hotel Management
8 Apr 2024 by Estimado Mauro, Hotel Management
Gracias por tomarte el tiempo para escribir una reseña tan detallada. Todos tus comentarios son esenciales para mejorar nuestro servicio. En nombre de todo el equipo, gracias por dejarnos servirte.Te desamor lo mejor,El equipo de Cocoliso resort
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Estimado Robin , Hotel Management
Gracias por su comentario. Sus comentarios son muy apreciados y ayudan a nuestro equipo a mejorar.Att: equipo cocoliso resort
by A verified traveler
Posted 29 Feb 2024 on Travelocity
We recently stayed at this hotel. I have to say I was a little worried about the rating but now having stayed there I can honestly say it was wonderful. The staff is so nice! They go out of their way to be accommodating. The manager Tanya went around to each table to make sure eveyone was having a good time. We asked a few questions regarding the water situation. Many people commented that they should have water for guests. Well, Tanya explained this to us. Drinking water is liquid gold on the island. They have to bring it in from Cartagena. So it is perfectly understandable. The breakfast was very good the first morning we were there. On the second the breakfast changed to buffet with only scrabbled eggs which were watery. I asked for fried and again Tanya made it happen! Our room was nice and accommodated of our family of 4. The scuba diving was amazing. My daughter did 2 dives in the day and one at night.
Comment from Hotel Management
12 Mar 2024 by Estimada Mayra, Hotel Management
Nos alegra saber que disfrutaste de tu experiencia con nosotros. ¡Esperamos verte de nuevo en el futuro!
