Ratings based on 843 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimada Lina P, Gracias por brindarnos su calificación , para nosotros es muy importante, ya que con ello podremos seguir mejorando nuestros servicios. Estaremos atentos y verificaremos cada uno de los procesos con el fin de brindar el mejor servicio posible.¡Feliz día!
by A verified traveler
Posted 14 Oct 2024
The bellboys and butlers were great, especially Jaun, Cesar, and Andres!
Comment from Hotel Management
14 Oct 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Dear Lyzina,Thank you so much for giving us your comments and the review you wrote about your stay, we are very proud knowing that our staff spread the purpose of this company, which is to create unforgettable experiences for our guests.¡Have a great day!
by A verified traveler
Posted 5 Oct 2024
Beautiful
Comment from Hotel Management
14 Oct 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimado Hernan Domingo,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!
by A verified traveler
Posted 5 Oct 2024
Beautiful
Comment from Hotel Management
14 Oct 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimado Rene,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!
by A verified traveler
Posted 22 Sep 2024
Ok
Comment from Hotel Management
26 Sep 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimado Jose Miguel Gonzalez, Gracias por brindarnos su calificación y sus comentarios, para nosotros son importantes, ya que con ellos podremos seguir mejorando nuestros servicios. Estaremos atentos a sus palabras y verificaremos cada uno de los procesos con el fin de brindar el mejor servicio posible.¡Feliz día!
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimado Carlos, Gracias por brindarnos su calificación y sus comentarios, para nosotros son importantes, ya que con ellos podremos seguir mejorando nuestros servicios. Estaremos atentos a sus palabras y verificaremos cada uno de los procesos con el fin de brindar el mejor servicio posible.¡Feliz día!
by A verified traveler
Posted 9 Sep 2024
I like everything about the property the personality of the employees the service I will come back again
Comment from Hotel Management
10 Sep 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimada Martin,¡Thank you for your comments highlighting our services and the kindness of our human team! We are very happy to know that your stay with us was satisfying, please, give us the opportunity to keep assisting you as you deserve, do not doubt in contacting us when you return to our beatiful city.Have a happy day!
by A verified traveler
Air Conditioning Issues
Posted 7 Aug 2024 on HotelsThe air conditioning unit in my room was extremely loud and did not cool the room properly. Instead of providing cool air, it emitted humid air, making the room quite uncomfortable. Additionally, I noticed that the air conditioning in the lobby and dining room was not functioning during lunchtime on the day of my arrival, which added to the discomfort.
Comment from Hotel Management
8 Aug 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Dear Maria,Thank you for giving us an excellent rating for us, your comments and suggestions are important, we will be attentive to your words and I will personally take care of supervising the procedures in order to provide the best possible service.Good day!
by A verified traveler
Posted 14 Jul 2024
Only complaint is AC did not work very good...sweated all night first night. They brought me a floor fan which helped.
Comment from Hotel Management
18 Jul 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimado Michael,Gracias por brindarnos una excelente calificación para nosotros sus comentarios y sugerencias son importantes, estaremos atentos a sus palabras y personalmente me encargaré de supervisar los procedimientos con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!
by A verified traveler
Posted 2 Jul 2024
I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE.
Comment from Hotel Management
10 Jul 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Dear Ana,Thank you for giving us your evaluation, your comments and suggestions are important, we will be attentive to your words and we will personally be in charge of supervising the procedures in order to provide the best possible service.Have a nice day!
