Ratings based on 115 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Etobicoke
Posted 25 Nov 2024
If I could rate this hotel 6 out of 5 stars i would.
Awesome on every level. The location is ideal - it’s a small hotel with not a lot of guests when we were there - so very private.
We have a very nice roof-top pool (rare here) which we had all to ourselves.
The breakfast options were excellent and Natalia was almost like our private chef - always willing to help, great suggestions and made a point of learning our names.
The location is just steps away from great bars and restaurants - we especially like Buena Vida - just down the block.
However we highly recommend getting the upgraded room - i think it’s the only one with a balcony - which we enjoyed using.
Can’t go wrong this this hotel!
by A verified traveler
Posted 12 Nov 2024
This is a small quaint hotel. The rooms are well appointed and quiet. Our stay was in early November and it is safe to say that this is not high peak season. We found ourselves to be the only guests at this hotel for most of our stay. With this in mind, we thought it was strange that we were housed in one of the "back rooms". The back rooms only have one window and it faces the interior corridor, making it dark and difficult to tell what time it was in the morning. Other than that - the "back rooms" are very comfortable. As it happened, we experienced intense rain storms and a the bathroom ceiling began to leak. After some negotiating, we were able to move into a "front" room that had a proper daylight window, which according to the Expedia room rating was the same category of room (Deluxe Double Room) that we had paid for. Considering the duration (8 days) that we were there in a mostly empty hotel, we should have been assigned this room from the beginning. The rooftop patio is great. The breakfast buffet was mostly not provided during our stay as we were (on most days) the only guests; instead, we had to order breakfast from a menu. The location of this hotel is really good. We had a very enjoyable stay!
by A verified traveler
Posted 10 Oct 2024
Staff is very accommodating. Rooms are clean and showers are great.
by A verified traveler
Posted 13 Aug 2024
by A verified traveler
Posted 6 Aug 2024
Very nice staff, great location
by A verified traveler
Great week end escapade
Posted 5 Aug 2024 on HotelsVery well located, a stone throw from Santa clara, plaza San Agustin in the Ciudad Amurallada. The rooms are ample, very well decorated, comfortable bed adn bathroom. The pool on the roof top is good.
breakfast buffet is simple but good,.
Overall the staff is very nice and serviceable, the hotel is a calm oasis in a busy area of the historical city, so exactly what I was looking for. Will definitely come back
by A verified traveler
Posted 31 Jul 2024
Very kind staff.
Comment from Hotel Management
31 Jul 2024 by FRONT DESK, Hotel Management
Mr. George, we are very pleased that you enjoyed your stay with us.We hope to see you soon.
by A verified traveler from Quito
Posted 16 May 2024
El Hotel perfecto , habitación con balcón súper espaciosa y cómoda, piscina en la terraza genial, el personal súper amable, desayunos completos, cerca de todo comida , tragos y shopping 👍
Comment from Hotel Management
16 May 2024 by FRONT DESK, Hotel Management
Buenas tardes, Sr. EduardoGracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como hayas disfrutado de tu estancia. ¡Buen viaje!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
27 May 2024 by FRONT DESK, Hotel Management
Buenas Días Sra. Jelani, Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal disfrutó atendiendo a sus necesidades tanto como hayas disfrutado de su estancia.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
27 May 2024 by FRONT DESK, Hotel Management
Buenas Tardes Sra. Jorge, Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal disfrutó atendiendo a sus necesidades tanto como hayas disfrutado de su estancia.
