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El Claustro Hotel House

3.5 star property
Colonial hotel with a 24-hour front desk and a coffee shop

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Photo gallery for El Claustro Hotel House

Courtyard
In-room safe, blackout drapes, free WiFi, bed sheets
Property grounds
Interior
Interior entrance

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Parking included
  • Breakfast available
  • Room service
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Quadruple Room, 2 Queen Beds

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Quadruple Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
Desk
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Large Twin Bed

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Single Room, 1 Large Twin Bed

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 7 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room, 1 Queen Bed

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms, Balcony

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
Cable channels
In-room safe
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Calle Estanco del Aguardiente No. 5-63, Centro Historico, Cartagena, Bolivar, 130001

What's nearby

  • Walls of Cartagena - 3 min walk - 0.3 km
  • Clock Tower - 5 min walk - 0.4 km
  • Bolivar Square - 6 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 8 min walk - 0.7 km
  • Bocagrande Beach - 3 min drive - 2.1 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive

Restaurants

  • ‪La Esquina del pan de Bono - ‬3 min walk
  • ‪Buena Vida - ‬3 min walk
  • ‪Los Tacos del Gordo - ‬4 min walk
  • ‪Cafe La Manchuria - ‬3 min walk
  • ‪Juan Valdez Café - ‬3 min walk

About this property

El Claustro Hotel House

Hotel near Clock Tower
Close to Cartagena de Indias Convention Center, El Claustro Hotel House provides a terrace, shopping on site, and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
You'll also find perks like:
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and coffee/tea in the lobby
  • Luggage storage, meeting rooms, and multilingual staff
Room features
All guestrooms at El Claustro Hotel House have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with showers
  • 24-inch flat-screen TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Colonial architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

El Claustro Hotel House Cartagena
El Claustro Hotel House
El Claustro House Cartagena
El Claustro House
El Claustro Hotel House Hotel
El Claustro Hotel House Cartagena
El Claustro Hotel House Hotel Cartagena

Frequently asked questions

Is El Claustro Hotel House pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Claustro Hotel House?

Self parking is free at this property.

What time is check-in at El Claustro Hotel House?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at El Claustro Hotel House?

Check-out is at noon.

Does El Claustro Hotel House provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is El Claustro Hotel House located?

Located in Cartagena Walled City, this hotel is within a 10-minute walk of University of Cartagena and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km).

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El Claustro Hotel House Reviews

Reviews

6.8
Rating 10 - Excellent. 12 out of 64 reviews
Rating 8 - Good. 22 out of 64 reviews
Rating 6 - Okay. 13 out of 64 reviews
Rating 4 - Poor. 10 out of 64 reviews
Rating 2 - Terrible. 7 out of 64 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort

Winziges, schmutziges Zimmer in überteuertem Hotel

Das Gebäude indem sich das Hotel befindet ist wunderschön! Wenn man sich nicht viel im Zimmer aufhalten möchte und eher im Innenhof Platz nimmt, ist es ein toller Ort. Die Zimmer sind allerdings klein, eng und sehr bescheiden (ca. 8-9m2). Viel zu teuer für das was man bekommt. Die gute Nachricht: Es gibt eine Klimaanlage. Die schlechte: Dadurch dass das Zimmer so klein ist, bläst sie einem die ganze Nacht auf die Stirn. Unser Zimmer war noch dazu schmutzig und das Bettlaken war voller frischer, eingetrockneter Flecken. Die Struktur erinnerte an Yoghurt oder ähnliches... Nachdem wir das Bettlaken abgezogen hatten und es abends gegen ein frisches austauschen wollten, konnten wir niemanden finden. Der einzige Angestellte des Hotels schlief so fest, dass wir ihn nicht wecken konnten und so waren wir froh, dass wir zumindest einen Schlafsack mit hatten. Ich würde das Hotel nur im äußerstem Notfall und mit Hütten schlafsäcken im Gepäck empfehlen. (Also eher nicht.)
Stayed 1 night in Dec 2019

4/10 Poor

sandra

Liked: Cleanliness
Disliked: Room comfort
All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
What a dump! Tiny room with a hard bed... what else do I have to say?
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.
Stayed 3 nights in Jul 2019

4/10 Poor

Winston, Miami

Disliked: Cleanliness, amenities, property conditions & facilities
Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que me gusto fue el edificio antiguo sus jardines. Buena atencion de todos los empleados., especialmente la senora encargada de los desayunos y del aseo del cuarto su nombre es Omilda muy profesional y responsable. Lo unico que no nos gusto fue que necesitan instalar un ascensor para la comodida del hotel y sus huespedes.
Stayed 4 nights in Jun 2019

8/10 Good

ISMAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo esta estupendo, lo unico es que los cuartos son muy chicos
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was in a perfect location, close to everything, with wonderful staff. Walking distance to all major attractions and such a cool building.
Stayed 5 nights in May 2019

4/10 Poor

Luis F

Disliked: Property conditions & facilities, room comfort
La realidad, esperaba mas del hotel, la habitación además de pequeña, mal presentada en las paredes. No me gustó.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in May 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice feeling to this place.

The place was an awesome place to stay. My wife and I had a small room that used to be a nuns quarters. That is why it's a bit small. Also because it were small the air conditioner gave my wife a cough as it was blowing on her all night. Even though it were small we were able to move the small refrigerator towards the door and open our suitcases so at least it was not as small as the Santa Alejandria Hotel's room we stayed in where we had no room to open things. We spent 3 nights here because it was such a nice historic building that was huge. Had a 3rd story terrace where we could smoke and have a drink. Breakfast was delivered by great staff and was a decent simple breakfast of fruit, coffee, eggs and toast. I'd spend a few days here again just for the excellent character of the place. Don't be put off by the small rooms.
Stayed 3 nights in Apr 2019

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está super bonito, en el mero centro histórico asi que pueden salir a pasear y regresar a todo momento. El personal muy amable. Nada mas tomen en cuenta que las habitaciones estan muuuuy pequeñas y no hay ni dónde poner la maleta. El internet casi no llegaba al cuarto y no hay agua caliente (aunque es una ciudad con muuucho calor y casi no es necesaria). De resto, un ambiente muy agradable
Stayed 2 nights in Apr 2019

6/10 Okay

Yolande

Liked: Staff & service
Chambre trop petite. Immeuble historique soumis à réglementation sévère. Beaucoup d'événements y ont lieu: théâtre, vernissage etc., dégustation de café. Mais chambre vraiment très petite. Entretien général de l'immeuble laisse à désirer. Très bien situé.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute little boutique hotel! Only a few hotel rooms and the rest is an art gallery, coffee shop, school, etc. My friend and I had read about the cold water issue so were prepared for that. Although, it wasn’t that much of an issue and actually felt kind of nice since Cartagena is so hot! The room we shared was small but we didn’t mind at all because we weren’t there to enjoy the room, we spent all day everyday out and about exploring. The AC works very well which is a must in Cartagena. Most of the staff are really nice. There was a bit of a language barrier at first but meh let’s be real, that’s to be expected! EXCELLENT location! We were really happy we decided to stay in the old city and found such a good place for so little money. We’re already planning our next trips to Cartagena and will probably stay in a hostel, only to meet more peopl, but definitely would still recommend!
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Interesting place, excellent location, room very uncomfortable
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Interesting building (old convent) and the staff was very nice. A bit noisy at night due to students around. The room was clean but tiny - barely squeezed between bed and door. But the main issue: NO HOT WATER. It's very hard to wash your hair in room-temperature water..
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Bien ubicado. Seguro. Muy pequeño el cuarto. Cuenta con aire acondicionado. Sin agua caliente pero no hizo falta. El agua no sale tan fría
Stayed 2 nights in Oct 2018

2/10 Terrible

felipe, Bogota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy mala la habitación pequeña vieja,las paredes sucias el baño super pequeño, la cama no era cama si no una base cama, la cortina se me cayo, en fin nada que ver con lo que se ve en las fotos, afortunadamente era solo una noche
Stayed 1 night in Jul 2018

4/10 Poor

Jana, Salvador, Brasil

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel com excelente localização.

Embora tenha uma excelente localização o hotel não dispõe de recursos que promova a segurança dos hóspedes pois, além de hotel funciona como galeria de arte, espaço para eventos e tem um Café bar no local. É possível assistir o entra e sai de pessoas a todo momento. Segurança zero!!! Na terceira noite houve uma festa de casamento...sem chances de dormir antes das 2:00H AM. O hotel é um antigo convento do século passado, a estrutura original é mantida, não tem elevador, e não dispõe de gerador de energia. As duas primeiras noites foram traumáticas. Na primeira noite 22/06 cheganos após as 23H depois de uma viagem exauta e não tinha energia no hotel. Para piorar a situação estava uma temperatura de 34 graus!!! A situação da energia se estendeu por mais um dia. Foi bastante desconfortável duas noites sem energia. O café da manhã é oferecido numa bandeja, cardápio único, você não temo direito de escolher o que vai comer!
Stayed 9 nights in Jun 2018

4/10 Poor

Gi, Brasil

Disliked: Cleanliness, property conditions & facilities, room comfort

A única coisa legal: o Hotel é bem localizado.

Infelizmente o site mostra fotografias que não correspondem à realidade do hotel. Considero Barulhento e pouco seguro por se tratar de um velho prédio onde funciona museu, café, local de eventos e universidade tudo no mesmo local, portanto qualquer pessoa pode entrar e ninguém vê ou é abordado. Logo que chegamos na madrugada tivemos que subir 4 lances de escada para chegar ao quarto, faltou energia e o hotel não possui gerador. Dormimos num calor infernal por dois dias seguidos, sem falar que fomos colocados em quartos próximos ao reino dos pássaros do local onde acordamos às 4:30 da manhã com a sinfonia estridente deles. Só trocamos de quarto após reclamações. Pelo valor pago achei que seria custo beneficio! Esse hotel deve estar na classificação 2 estrelas.
Stayed 9 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Great history and architecture

Old city charm that's in the walls and close to everything.
Stayed 5 nights in Jun 2018