Ratings based on 370 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 9 Dec 2024
The service is horrendous. We requested side by side rooms and rooms were not available for two days. Offered no credit or refund for the inconvenience. Staff are not friendly and customer service is poor. Pool was shut down twice during our stay and no help at the bars. Long line ups for drinks and at times didn’t have beer or ingredients for mojitos.
Comment from Hotel Management
19 Dec 2024 by EQUIPO DECAMERON BARU, Hotel Management
Dear Tony, we are truly sorry to hear about the inconveniences you experienced during your stay with us. Your feedback is invaluable to us, and we will address these issues with our team to ensure this does not happen again. We apologize for the lack of side by side rooms, the pool closures, the long wait times at the bars, and the issues with the drink availability. We strive to provide excellent service, and we regret that we fell short during your visit. We hope you will give us another opportunity to exceed your expectations in the future.
by A verified traveler from Miami
Posted 8 Dec 2024
Great customer service. All staff are welcoming and friendly
Comment from Hotel Management
19 Dec 2024 by EQUIPO DECAMERON BARU, Hotel Management
Dear Bertfred, Thank you for your wonderful feedback! We are thrilled to hear that our team made such a positive impression during your stay at Decameron Barú. Providing exceptional service and creating a welcoming atmosphere is our top priority, and it’s rewarding to know that our efforts resonated with you. We hope to welcome you back in the future for another memorable experience. Safe travels!Decameron Barú
by A verified traveler
Posted 6 Dec 2024
It is very big, the environment is very natural the beach is amazing
Comment from Hotel Management
19 Dec 2024 by EQUIPO DECAMERON BARU, Hotel Management
Dear Jaime, Thank you for sharing your experience at Decameron Barú! We're thrilled to hear that you enjoyed our spacious property and its natural surroundings. Our beautiful beach is indeed one of our highlights, and it's wonderful to know it left a lasting impression on you. We strive to create a serene environment for our guests to relax and enjoy. Your feedback is invaluable as it encourages us to maintain these standards. We hope to welcome you back for another unforgettable stay soon!
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 30 Sep 2024
NO WIFI!!!
Comment from Hotel Management
19 Nov 2024 by EQUIPO DECAMERON BARU, Hotel Management
Dear Cindy, We truly appreciate your feedback regarding the WiFi access during your stay at Decameron Barú. We understand how important connectivity is for our guests. Your comments will be shared with our management team to improve our services. We hope to have the opportunity to welcome you back in the future, where we will strive to provide an enhanced experience. Decameron Barú
by A verified traveler from Jackson Heights
Posted 30 Aug 2024
The property is a maravilla but they have to improves a.lot is my first time in my own Country but in tourism they are so far ...
Chek in too much time compare with others resorts people recommend Decameron resorts the property is wonderfull the rooms excellent the food very good no complain about it but the procedure with the staff has to change is not the workers cause they always try to help we think is the administration.
Any way we pass and excellent time cause the place is beatifull nothing is perfect over all when you compare Colombia with resorts in Mexico Aruba even Dominic Republic those places you get there chek in take a least 15 to 30 min maximum Decameron 1 hour that means something is wrong.
Comment from Hotel Management
30 Aug 2024 by Juan Nitola, Hotel Management
Thank you for sharing your experience with us, Wilson. We appreciate your feedback regarding the check-in process. We will address this issue with our team to ensure a more efficient and pleasant experience for our guests. We are glad to hear you enjoyed the property, rooms, and food during your stay. We hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 18 Aug 2024
Beautiful resort. The road to get to it is a long dirt road and uncomfortable to navigate. Food options could be better. Resort itself is beautiful.
Comment from Hotel Management
20 Aug 2024 by Juan Nitola, Hotel Management
Dear Mariemi, thank you for your kind words about our beautiful resort! We appreciate your feedback regarding the access road and food options. Your insights are invaluable as we strive to enhance our guests' experiences. We're currently exploring ways to improve our culinary offerings and ensure a more comfortable journey to our paradise. We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 17 Aug 2024
The road should be fixed, they are and reallly bad conditions but biside that, the resort is pretty good, nice service, excellent food, many entertainment
Comment from Hotel Management
20 Aug 2024 by Juan Nitola, Hotel Management
Dear Wilson, thank you for your feedback! We are delighted to hear that you enjoyed our excellent food, nice service, and entertainment options. Your observations regarding the road conditions are valuable, and we are actively working to address these issues to enhance our guests' experience. We truly appreciate your comments and look forward to welcoming you back for another enjoyable stay at Decameron Barú!
