Ratings based on 224 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The hotel is more of a bed a breakfast. Staff were Fantastic and felt like a home. It’s about a 15 min walk to downtown but after a day of downtown that was a relief. Cartagena is hotttt tho. Humidity was around 40 Celsius in November so be ready for that. The hotel was perfect for a solo traveller and I felt like I was in someone’s home in the best way. That said the room is just a bed and a bathroom. They did however have items upon request. No fridge but the AC which if you’ve never been to Cartagena is a non negotiable and the staff were the best part. Would def staff here again.
by A verified traveler
Posted 26 Oct 2024
Excellent friendly staff
by A verified traveler
Posted 16 Oct 2024
Very cute and clean room, stayed for a couple of nights and absolutely loved it. It is a gated hotel with 24 hr reception. The staff, Alexa and Jesus Rafael were very kind and helpful. The air conditioning truly works!! The breakfast is your typical homemade colombian breakfast of eggs how you like them with toast, fresh juice, and fresh fruit. It is served a bit late in the morning so we were cutting it close to meet up with our tour at 750 am but we made it work. The area is not too far from the tourist spots but it is in a quieter area where you can get some quality sleep. Overall, I truly enjoyed my stay and I would stay here again!
by A verified traveler from Benbrook
Posted 23 Sep 2024
Amazing staff
by A verified traveler from Miamk
Posted 4 Sep 2024
This is a quant little hotel. The hotel staff is wonderful. If you’re looking for a layback type of hotel this is it.
You literally can walk out your front door to the pool area, if you get one of the new rooms in the back.
AC is great in the rooms. No AC elsewhere.
Walking distance to town
by A verified traveler
Posted 19 Aug 2024
Really a wonderful experience. Rafael was super helpful giving us recommendations for dining. Very close to the walled city, 5-10 min walk. Also close to the beach. We walked everywhere, no problems. Very good value for the money. The breakfast every day was amazing! All the staff were very kind and friendly.
by A verified traveler from Ellicott city
Posted 21 Jun 2024
by A verified traveler
Posted 22 Apr 2024
I wanted to stay somewhere charming and not a sterile, impersonal chain hotel. The tiled floors are gorgeous and the simple white linens just perfect. It felt effortless.The staff are warm, smiling, accommodating and calm. The pool was being cleaned which was disappointing. There was some building work and freshening up happening but nothing that affected us. Our room was huge. Mattress is very firm. Hotel is in a quieter residential street a few minutes from the wall and La Serrazuela mall. It is gated so staff will let you in and out. So it’s very secure. We did not feel unsafe walking in the area after dark. Breakfast was really good value as it was included. My favorite was the omelette or the pancakes. This is a simple hotel and worth every penny.
by A verified traveler from BENENDEN
Posted 20 Apr 2024
Perfectly situated in a quiter part of the outskirts to the historic center. This is a former home of a local family adapted to provide six air conditioned comfortable rooms. The pool was partly out of action while we were there..but solved on our last two days so still got to cool of in it and it was still not a huge inconvinience..the shower was perfect to provide relief from the heat at the end of the day.
Staff are very helpful and friendly..so you will feel at home. For us it was a perfect stay.
Thank you Casa Bustamante.
by A verified traveler from Roslindale
Posted 7 Mar 2024 on Orbitz
