Ratings based on 103 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Disappointed
Posted 14 Feb 2024 on HotelsThey didn't have any hot water!!
Comment from Hotel Management
1 Apr 2024 by AMANZI, Hotel Management
Buenas tardes , agradecemos su apreciación , nos ayudara para tomar acciones
by A verified traveler
Posted 24 Oct 2023 on Orbitz
Comment from Hotel Management
4 Dec 2023 by AMANZI, Hotel Management
Muchas gracias por su apreciación.
by A verified traveler
Nice place to stay!
Posted 1 Sep 2023 on HotelsLocation was perfect , close to a lot of restaurants and a few minutes away from the Walled City. The room was nice and clean. Breakfast was outstanding!
Comment from Hotel Management
4 Sep 2023 by AMANZI, Hotel Management
Buenos dias, agradecemos su apreciación. Esperamos poder servirle nuevamente
by A verified traveler
Posted 4 Apr 2023 on Travelocity
This was advertised as an hotel when it was really a hostel. I didn’t stay my entire time, I left after two days which unfortunately caused me to lose money on the remaining 3 nights I had left.
Comment from Hotel Management
14 Apr 2023 by AMANZI, Hotel Management
Good morning, we regret your appreciation, we are a certified Hotel, and we have all the established regulations and permits.
by A verified traveler
Posted 27 Feb 2023
First of all, there is no hot water in the shower so be prepared for that. Staff doesn't speak any English so you need to speak Spanish. The hot tub didn't seem to work and was filled with cold water as well.
On the bright side, the hotel is in a very touristy area where you have all the restaurants, pubs, etc.
Comment from Hotel Management
1 Mar 2023 by AMANZI, Hotel Management
Good Morningthank you very much for your appreciation
by A verified traveler
Excelente ubicación, perooooo
Posted 11 Jan 2023 on HotelsLa ubicación es muy buena, cerca de restaurantes y la ciudad amurallada. Los trabajadores de la recepción nos ayudaron bastante con nuestro check in. El punto gris es la limpieza.... Las toallas estaban manchadas al igual que la sábana.... La toalla de pies estaba sucia.... El baño tenía un olor a desagüe. La verdad la parte limpieza dejo bastante que desear
Comment from Hotel Management
16 Jan 2023 by AMANZI, Hotel Management
Buen día, agradecemos su apreciación , nos ayuda para tomar accione de mejora
by A verified traveler
Posted 6 Jan 2023 on Orbitz
The price and the neighborhood it’s perfect but the staff are not friendly. I told one staff that the water from the shower was entering my room and he didn’t even care about it. They don’t do cleaning at all!!!!! I don’t recommend staying here!!!!
Comment from Hotel Management
16 Jan 2023 by AMANZI, Hotel Management
Buen día , tenemos registros del Cambio de habitación que se les realizo con el daño en la habitación, la limpieza se realizo normalmente . Nos esforzamos por ayudar y tener un buen servicio .
by A verified traveler
Posted 30 Nov 2022 on Orbitz
by A verified traveler
Great location
Posted 10 May 2022 on HotelsLocation of the hotel was perfect! In the heart if fun!
by A verified traveler
Very strict here. Good for families not for solo
Posted 5 May 2022 on HotelsI stayed here for two days. The rooms are very small but clean. When I went to the bathroom my shoulders are literally wall to wall when I’m trying to brush my teeth. It’s super compacted. When I brought a visitor for a hour they charged me $30 more. I did not realize this til I checked out after two days and saw a bill for $60. Their staff doesn’t speak any English at all so it might be tough. Place was clean and ok for solo travelor. Was irritated that my room bill basically doubled. And I didn’t figure it out till I check out. A warning would have been fine because I would have check out. Otherwise rooms are small and clean.
