Ratings based on 389 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Athol
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Bryan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CARROLLTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
I wish it had a pool but it was a very nice stay
Comment from Hotel Management
17 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Valerie,Thank you for telling us about your recent visit at RED ROOF INN CARROLLTON. I was delighted to read you had a nice stay. However, you mentioned that you wished we had a pool. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
Nice people
Comment from Hotel Management
4 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Dear Rosemary,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 4/5 score and comments regarding your recent stay at the Red Roof Inn Carrollton. It's thrilling to hear that you were pleased with how nice our team is. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
25 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CARROLLTON and I received your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Samantha Rediresponse Specialist, Hotel Management
Thank you for your positive rating, Dora. The staff at the RED ROOF INN CARROLLTON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 6 Oct 2024
Property was cost effective but could definitely use a facelift.
Comment from Hotel Management
7 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Peter,Thank you for taking the time to tell us about your experience at the RED ROOF INN CARROLLTON. I am happy you found our property to be cost effective, however, you expressed that it could use a facelift. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Oct 2024
Perfectly adequate place to stay. The staff was friendly and helpful. They let me inspect the room before checking in because I was nervous after a horrifying experience at the previous stop on my trip. They made sure I had a clean room, remembered who I was, and swapped out the fridge when it wasn’t cooling. I would be happy to stay here again if I’m ever in the area in the future
Comment from Hotel Management
3 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN CARROLLTON. Junia, I am delighted to hear that you found our hotel to be perfectly adequate, our staff to be friendly and helpful, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Junia, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Sep 2024
A
Comment from Hotel Management
23 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Carrollton and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Sep 2024
The staff were very friendly and helpful.
Comment from Hotel Management
18 Sep 2024 by Carla RediResponse Specialist, Hotel Management
Dear Anne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Carrollton. I am glad to read that you were pleased with the friendliness of our staff and their helpfulness. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Sep 2024
When turning down the bed, I found a long black hair on the pillow.
Comment from Hotel Management
18 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Carrollton. We sincerely appreciate your comments and are happy to hear you had a excellent experience with us. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we accomplished that with your visit. Please accept our sincerest apologizes for the poor housekeeping faced regarding the bed. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for your 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
