Ratings based on 450 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Good
Comment from Hotel Management
12 Dec 2024 by M, Hotel Management
Dear Keshav,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
by A verified traveler
Posted 21 Nov 2024
Check in was fast, staff is very friendly and the room is clean. Very nice stay!
Comment from Hotel Management
22 Nov 2024 by M, Hotel Management
Dear Tonya,Thank you so much for your kind words! We're delighted to hear that you had a smooth check-in experience, enjoyed our friendly staff, and found your room clean and comfortable. Providing a welcoming and enjoyable stay is always our goal, and we're thrilled to know we hit the mark for you. We hope to have the pleasure of hosting you again soon! Safe travels!Best Regards,Management Team
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
22 Nov 2024 by M, Hotel Management
Dear Quincy,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler from Conyers
Posted 3 Nov 2024
Acceptable
Comment from Hotel Management
6 Nov 2024 by M, Hotel Management
Dear Kimberly,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
6 Nov 2024 by M, Hotel Management
Dear Teresa,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 13 Oct 2024
It’s okay if no other choice
Comment from Hotel Management
16 Oct 2024 by M, Hotel Management
Dear Besim,It is heartwarming to see such a wonderful rating. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Best Regards,Management Team
by A verified traveler
Posted 6 Oct 2024
One wall of the room did not have power to the lights / outlets. I had to complain twice before it got fixed. Room was not the cleanest, with debris up against some walls, and a hair in the shower and sink. Bedding was a bit worn, but clean and comfortable. Staff was friendly. Slept well. Room very much needs some renovation, as it is showing its age.
Comment from Hotel Management
16 Oct 2024 by M, Hotel Management
Dear Andrew,Thank you for taking the time to provide feedback about your recent stay. While we’re pleased to hear that you found our staff friendly and had a restful night's sleep, we sincerely apologize for the issues you experienced with the room's power, cleanliness, and condition. We understand how frustrating it must have been to report the power issue multiple times, and we appreciate your patience while it was resolved. Cleanliness is a top priority, and we regret that the room did not meet the standards you expect and deserve. Additionally, we take note of your comments regarding the room’s condition and will address the need for renovations to enhance guest comfort. Your feedback is invaluable in helping us improve, and we hope you’ll consider staying with us again so we can provide you with a better experience.Best Regards,Management Team
by A verified traveler
Posted 24 Sep 2024
First, the price was amazing for the experience we got. We were in a little bit of a slump and had already stayed at another hotel around, which was absolutely awful & for the same amount. At the price we paid online to book here, I honestly didnt have high expectations but this Quality Inn and the staff truly surprised me with their friendliness and accommodating services!! And that can be hard to do for me lol. Very safe and quiet location as well. Oh and their continental breakfast was a heaven sent considering no one around here seems to do that anymore; and they don’t even advertise that on Expedia so I was pleasantly surprised! Mahi and Mick the managers, were A-1 and so hospitable! Thanks guys!
Comment from Hotel Management
27 Sep 2024 by M, Hotel Management
Dear Brandie,Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience at our Quality Inn, especially after your previous stay at another hotel. It's great to know that our friendly staff, including Mahi and Mick, made a lasting impression and contributed to your enjoyable visit. We’re also pleased that you found our continental breakfast to be a pleasant surprise. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay!Best Regards,Management Team
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by M, Hotel Management
Dear Pamela,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
by A verified traveler
Posted 24 Aug 2024
The property was excellent, however, the room was not up to my previous expectations for this brand. There was no trash can, the clock radio didn't work and there were no instructions on how to set the alarm so I used my cell phone.
There was no logical place to plug in my computer at the table and the office chair had lots of scratch marks from a cat (I know because I have a cat)
The floor was sticky for my slippers and needed to be mopped clean. I amenities for washing were excellent.
When I go back to this town I think I will use another brand. There was only one young man working a
Comment from Hotel Management
24 Aug 2024 by M, Hotel Management
Dear Eddie,Your appreciation of the staff is highly encouraging. However, we take issues of maintenance and cleanliness very seriously, and we are truly sorry for the inconvenience you encountered. We shall investigate your concerns and ensure that our property is adequately upgraded in terms of furnishings and maintenance. We wish to see you soon for a better stay.Sincerely,Management Team
