Ratings based on 118 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Gina, Hotel Management
Thank you for your review
by A verified traveler from Casper
Posted 23 Aug 2024
This place was absolutely terrible, smells awful, black mold everywhere, entire chalet was dirty. Hair all over the bed sheets, and given the opportunity to even give a partial refund the property refused!! The chalet is a health hazard and I cannot fathom how such a once beautiful property has become so rundown!!
Comment from Hotel Management
24 Aug 2024 by Gina, Hotel Management
Dear NikkiThank you for your feedback as soon as you contacted as and made us aware you were unhappy, we moved you to alternative accommodation at our sister resort and also offered you a credit to use in the restaurant, which you declined.
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Gina, Hotel Management
Dear KhaledThank you for your feedback. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 11 Aug 2024
Great place for 2 nights after we were let down elsewhere but the whole place is a bit tired, I wouldn't really call it a resort, it's just a few static caravans around a duck pond but good location for visiting Aviemore and Cairngorms.
Comment from Hotel Management
14 Aug 2024 by Gina, Hotel Management
Dear IanThank you for your review. I note your comments however please note we have 52 chalets on site and no static caravans.
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Gina, Hotel Management
Dear SyedThanks for your feedback its difficult to comments as you have not given any details.
by A verified traveler
Expensive for what it is. Shabby and worn out
Posted 14 Jul 2024 on HotelsTo start check-in not until 5pm which seems late to me. (Only saw this once booked)
Told a fee to check in early. (Which was steep)
Place was freezing when we entered with no heating on. Which must be a knock on effect for the place smelling damp/musky. It did heat up ok eventually.
Was very shabby inside and worn out.
Kitchenette was in good condition, but only highlighted more that everything else wasn’t.
Sofa bed once folded out was dirty and had dog hairs on and in it. Had to be made up ourselves which we understand why, but clearly isn’t folded out and checked.
Also the sofabed mattress being thin, is also clearly very much used and in need of replacing. The springs on such a thin mattress are easily felt when new, but on this one there were several that are past their best and sore to lay on.
The overall cleanliness was ok considering the condition.
More dog hairs in second bedroom.
Bathroom was a bit grubby.
What we paid was very expensive for what we stayed in.
Wouldn’t return, which is a shame as it just needs a refresh.
Comment from Hotel Management
27 Jul 2024 by Gina, Hotel Management
Dear JamesThank you for your feedback. As you say check in is at 5pm and the cost for an earlier check in is 29. I am sorry for the cleanliness issues and if you had brought this to our attention we would have been able to rectify this matter for you. I have had a conversation with my staff about the importance of checking the sofas beds. If you had mention the issue with the sofa bed mattress we would have been able to put a topper on for you which may have helped, and I have asked my housekeeping team to ensure one is in place in WC37.
by A verified traveler
Accommodation needs a facelift
Posted 11 Jul 2024 on HotelsNegatives:
There was an overwhelming damp/off smell when we first entered the apartment which I later discovered came from the vacuum cleaner when I used it. The bathroom light and hot water tap didn't work and the duvet for the sofa bed had a yellow stain on it. The "free kids club" is a run down cabin in which you pay £1 per game of pool (don't expect chalk). There are no plug sockets beside the bedroom mirror/dressing table. The bar area was always empty.
Positives:
The area is fantastic. My kids loved feeding the ducks and walking around the grounds finding the assault course, as they called it. The kitchenette was well equipped. The pool is ok. It was peaceful and really lovely to be surrounded by nature.
We used the accommodation more as a base for discovering attractions nearby. However, had the restaurant been open or if there were better amenities indoors (for when the weather was poor) then we might have spent more time at the resort.
Comment from Hotel Management
11 Jul 2024 by Gina, Hotel Management
Dear LynseyThank you for your feedback, I have already discussed the hoovers with senior management and have been given the go ahead to start replacing them. We dont advertise a kids club we do have a games room which did house the pool table however this has been moved to the bar area and the games room now has table tennis, jenga, lego and large connect 4. We also offer access to a craft room where the children can draw, paint or do other activities. The ducks are very popular with most of our guests. We are still looking at options for getting a restaurant in place.Kind Regards
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Gina, Hotel Management
Dear AnkurThanks for your feedback.
by A verified traveler
Posted 11 Jun 2024
Shabby interior with stained pillows and holes in the bed linens
Broken bath overflowing and fire . Everything needed a good clean
Comment from Hotel Management
12 Jun 2024 by Gina, Hotel Management
Dear JanetteThank you for your feedback, my apologies for the issue with housekeeping as bed linen with holes should be removed from service. I note you stayed in Apartment 2 and you have stated the bath is broken and overflowing I am unsure what the issue is as the bath has been checked and appears fine. The fuse has been replaced in the fire. I do hope you mentioned these at issues at the time of your stay.
by A verified traveler
Posted 12 May 2024
Amazing location
Comment from Hotel Management
15 May 2024 by Gina, Hotel Management
Thanks for your feedback. I would agree the location is amazing.
