Ratings based on 137 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Feb 2020 on Hotels
Pretty property but services overstated. None of the staff spoke English. They were unable to process credit cards but didnt tell us that when we checked in. Had to walk all over town looking for ATM to check out. Person in room under us had TV full volume until after midnight. Called front desk they did not address the situation. They seemed understaffed. Restaurant was not great.
by A verified traveler
Don’t stay here!
Posted 11 Dec 2019 on HotelsVery poorly maintained hotel; towels with holes in, handles that fell off drawers when you opened them, blankets as heavy as carpets, receptionists that were cold minimally helpful and sometimes stern - very unfriendly. A beautiful building, but a disastrously run hotel. Don’t stay there.
by A verified traveler
Posted 11 Oct 2019 on Hotels
had a twin not the double we had ordered, restaurant was out of a lot of the choices, the style was antiquated which is nice, but everything seemed very tired, plumbing was smelly, the restaurant and foyer decor was really good.
by A verified traveler
Nothing good about this hotel
Posted 26 Sep 2019 on Hotels1st room with foul, mold smell.
2nd room bathroom fixtures leaked, night lamp not working, no elevator for suitcases, parking too tight, on Monday no restaurant service, breakfast too expensive for eggs bread coffee and pastries.
Tv with a column in the middle of the screen for your enjoyment.
by A verified traveler
Not as good as expected
Posted 26 May 2019 on Hotels- One day we had breakfast and the dishes were not very clean -
- Selection of food very limited
- Problem with the lock in our room
- We had to fix toilet
- not practical or confortable bathrooms
-
by A verified traveler
Hidden treasure
Posted 9 May 2019 on HotelsAn unexpected and fabulous surprise nestled in the heart of Carmona. Definitely going to be our new bolthole each time we pass.
Always subjective, but this shabby grandiose palace was absolutely perfect for us.
by A verified traveler
Posted 23 Apr 2019
A really characterful place to stay. A great location and one of the most unusual I have stayed at. Faded grandeur sums it up; it may not to be everyone's taste, but it had charm and comfort in spadefuls.
by A verified traveler
Posted 8 Apr 2019
by A verified traveler
A faded quirky gem, lousy staff
Posted 7 Oct 2018 on HotelsThe hotel itself is absolute bonkers, feels and looks like Addams family holiday home, so if you like quirky (and we do), you can’t go wrong. It’s full of wonderful nooks and crannies, and hidden gardens, a joy to explore!
In terms of hospitality and comfort, don’t expect too much. We were greeted (an overstatement of the year) by a grumpy man who led us up the steep flight of stairs pointedly ignoring the fact that we were struggling with our luggage.
Peeling paint in the room, tired fixtures... still, we were hooked on the quirky vibe and (as I caught a bit of cold and could do with extra day of rest) wanted to spend another night. But the person at reception said indifferently that they were fully booked, although the booking sites showed availability. That did it for us, and we moved 90 yards to another hotel, Alcázar de la Reina and were better off for it!
by A verified traveler
Quaint and friendly
Posted 4 Oct 2018 on HotelsThis was a last minute booking due to some issues with other accommodation. The place is fantastic. Felipe the Mgr. was the friendliest and most accommodating individual you could find. All his recommendations and suggestions were spot on. The place itself is an older home that has been converted and is the most charming place you could ever think of. Well worth the stay.
