Ratings based on 84 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
I enjoyed the Tuscan style dining experience at this property. However we were bombarded with mosquitoes in our room during sleep hours and there was no reception readily available to address any issues.
by A verified traveler
Posted 26 May 2024 on Travelocity
It was a disconnect between Travelocity and the hotel about the room reserved.
The hotel provided a room that was an economy type instead of a standard as reserved and would not change for reasons that they were fully booked even though I thought they were not.
The hotel is far away from Florence and to reach you will need a car.
The hotel is the only thing worth to see in town and the only restaurant available.
The food was good but expensive.
by A verified traveler
Posted 26 May 2024 on Travelocity
It was some disconnect between Travelocity and the hotel about what type of room was booked, but it was definitely not the one advertised by Travelocity.
We complained but the hotel management indicated that they couldn’t do anything about it and to complain directly to Travelocity and we did but nothing was done.
In addition the hotel was in a difficult to reach location and definitely not close to Florence.
Besides that the hotel staff was very accommodating and the restaurant food was excellent.
by A verified traveler
Posted 12 Sep 2023
The staff at the hotel are all great and helpful. The food/drinks at the restaurant are very overpriced as the hotel know there is no where else within walking distance. The AC in the room was also very weak so the room was pretty warm, even at night.
by A verified traveler
Posted 29 May 2023
NO CAR do not book this hotel. We arrived on the train from Florence and were stranded at the train station . It is all up hill 3 miles was too far to walk . The hotel and staff are lovely, this is truly a hotel for locals. It was very stressful trying to figure out transportation. I was in tears the owner told me if we wanted transportation to stay at a 4 or 5 star hotel . It is a beautiful property, they are truly doing themselves are disservice not offering transportation.
Comment from Hotel Management
29 May 2023 by Kristina Karlsson, Hotel Management
Thank you for your lovely comment. Kristina & Nelly.
by A verified traveler
Wonderful view but…
Posted 4 May 2023 on HotelsWonderful view, great food when we were able to eat there because dinner time is not consistent, the room is cute but needs updating and bathroom hot water pressure is not as good. People was very nice but hard to be found sometimes. Hotel grounds very unsafe and slippery.
by A verified traveler from Philadelphia
Posted 19 Oct 2021
by A verified traveler
Posted 6 Oct 2019
Everything was wonderful from the view to the staff to the meal overlooking the hills. The breakfast was also terrific. The lady owner was so pleasant to talk to. Just exceptional in every way😊
by A verified traveler
Posted 6 Oct 2019
by A verified traveler
Posted 29 Aug 2019
Jonathan was absolutely fabulous with his service, he was very polite and really helpful when we needed anything. A massive thanks to him
