Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Great place to stay
Comment from Hotel Management
20 Nov 2024 by Sara Asuncion, Hotel Management
Dear ali,I was so happy to learn that you enjoyed your stay with us. We look forward to welcoming you back during your next trip to Carmel by the Sea. Warm regards,
by A verified traveler
Posted 12 Nov 2024
Simply the best. The employees were so helpful and portrayed the best customer service. I can’t imagine a more comfortable hotel in the US….10/10. If we could give them 20 stars we would.
Comment from Hotel Management
13 Nov 2024 by Sara Asuncion, Hotel Management
Dear Michael, Thank you for your review of your recent stay at La Playa Carmel. We’re delighted to hear that you found our service exceptional! Our team takes great pride in delivering outstanding hospitality, and your positive feedback is the best reward we could ask for. We hope that we have an opportunity to welcome you back.Warm regards,
by A verified traveler
Posted 12 Nov 2024
The most outrageous charge ever of a $250 pet fee for a one night stay. No pet amenities either, not even a bowl for water provided for this incomprehensible charge. Neighboring 3 star hotels (like this hotel in truth actually is) had a lesser nightly rate than this for an entire room for 2 people. Hotel was empty the next morning but still would not budge even 30 minutes for a late checkout request. Noise travel between rooms on all sides reminiscent of a Motel 6 or Travelodge. Inadequate guest parking, they suggest you find street parking in the neighborhood if you’re not lucky enough to get one of the dozen available spaces for the whole hotel. Prepare to feel ripped off and disappointed if you stay here, especially if you bring a pet.
Comment from Hotel Management
13 Nov 2024 by Sara Asuncion, Hotel Management
Dear John, I am truly sorry that your experience was not as enjoyable as we strive to provide for our guests. We do appreciate your feedback as it helps us identify areas for improvement across the property. I do hope that you will consider giving us a second chance and stay with us during a future trip to Carmel. Warm regards,
by A verified traveler
Posted 11 Nov 2024
Everything was great, but additionally the staff was so very helpful!
Comment from Hotel Management
13 Nov 2024 by Sara Asuncion, Hotel Management
Dear Paula.I was so happy to learn that you enjoyed your stay with us. Your encouraging words are appreciated by the entire team. We look forward to welcoming you back.Warm regards,
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Sara Asuncion, Hotel Management
Dear Teryl, Thank you for your positive feedback! We are thrilled to hear that you enjoyed your overall experience at La Playa Hotel. Your satisfaction is our top priority, and we look forward to having the pleasure of hosting you again.Warm regards,
by A verified traveler from Sacramento
Posted 20 Oct 2024
Staff made the weekend amazing!! Exceptional service!!
Comment from Hotel Management
20 Oct 2024 by Sara Asuncion, Hotel Management
Dear Rick, We’re delighted to hear that you found our service exceptional! Our team takes great pride in delivering outstanding hospitality, and your positive feedback is the best reward we could ask for. Thank you for recognizing their efforts. We hope to welcome you back to La Playa Hotel on your next trip to Carmel. Warm regards,
by A verified traveler from LAFAYETTE
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Sara Asuncion, Hotel Management
Dear Susan, We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back.Warm regards,
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Sara Asuncion, Hotel Management
Dear Cristina, We are so glad that you enjoyed your stay with us. We look forward to welcoming you back to La Playa Hotel. Warm regards,
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
17 Oct 2024 by Sara Asuncion, Hotel Management
Dear Bruce, We are so happy that you enjoyed your stay with us. We look forward to welcoming you back.Warm regards,
by A verified traveler
Posted 24 Sep 2024
Loved the retro look!
Comment from Hotel Management
17 Oct 2024 by Sara Asuncion, Hotel Management
Dear Jennifer,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay at La Playa Hotel. Your feedback is incredibly rewarding to our team, and we look forward to welcoming you back for another exceptional experience.Warm regards,
