Ratings based on 709 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Great stay. Spectacular view of Highlands from our balcony. Dining options reduced during stay (restaurant closed certain days…). Quiet and away from Carmel town centre amenities (shopping,dining). Point Lobos hiking nearby was incredible with some beautiful vistas.
Comment from Hotel Management
10 Dec 2024 by Hyatt Carmel Highlands, Hotel Management
Thank you, Greg, for taking time to share your great stay! We hope to welcome you back soon.
by A verified traveler
Posted 29 Nov 2024
Slow check-in, inconvenient parking for our highest priced room, no dining room on Monday/Tuesday (small bites from the bar)
Comment from Hotel Management
3 Dec 2024 by Hyatt Carmel Highlands, Hotel Management
Thank you for taking time to provide feedback. We will share your comments with our staff.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Ryan, Hotel Management
Thank you for your review.
by A verified traveler
Posted 20 Nov 2024
Fabulous views.
Comment from Hotel Management
20 Nov 2024 by Ryan, Hotel Management
Thank you, Les, for your great review! We're thrilled to hear you enjoyed the fabulous views. Your feedback is much appreciated, and we hope to welcome you back for another wonderful stay soon!
by A verified traveler
Posted 19 Nov 2024
Great place and setting
Comment from Hotel Management
19 Nov 2024 by Hyatt Carmel Highlands, Hotel Management
Thank you, Paul, for taking time to share feedback on your stay. We're happy to know that you enjoyed your experience with us.
by A verified traveler
Posted 19 Nov 2024
Amazing views!
Comment from Hotel Management
19 Nov 2024 by Hyatt Carmel Highlands, Hotel Management
Thank you, Michael, for your 5 out of 5 review!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Ryan, Hotel Management
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hyatt Vacation Club at Highlands Inn, Hotel Management
Thank you for your 5 out of 5 rating, Tanner!
by A verified traveler
Posted 5 Nov 2024
I loved everything about my stay at the hotel. Everything was perfect!
Comment from Hotel Management
5 Nov 2024 by Hyatt Vacation Club at Highlands Inn, Hotel Management
Thank you, Sari, for your lovely 5 out of 5 review! We're happy to hear that your stay was perfect and hope to welcome you back for a return visit.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Ryan, Hotel Management
Thank you for your review.
