Ratings based on 998 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
They confirmed a specific type of room online, but knew they did not have it available. When we arrived they tried to convince us to take a substitution...not acceptable. They were in the process of doing renovations so the place looked like a construction site, with bare concrete floors and ripped up carpets. The room we were shown smelled mouldy and old, even though it had recently been painted. Because of the renovations the breakfast room was closed, but their website still stated that breakfast was included; no indication that ongoing renovations were interrupting that service. It took more than an hour to get a refund from Expedia for our booking, since Expedia now books rooms through a third party. No advance warning about that either.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Barbara, We apologize for any inconvenience you experienced during your stay and appreciate your feedback. Our team strives to provide accurate information about room availability, and we regret the miscommunication. The renovations are part of our efforts to enhance our property, and we apologize for any disruption this caused during your visit. Your comments regarding the breakfast room closure and booking process through Expedia will be shared with the team for improvement. We hope you will consider staying with us again in the future.
by A verified traveler
Posted 12 Nov 2024
Good place to stay
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello John, We are delighted to hear that you enjoyed your stay with us. We strive to provide a positive experience for all our guests. Your feedback is truly appreciated, and we hope to welcome you back in the future.
by A verified traveler
Posted 7 Nov 2024
Best place to staay
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello John,We're glad to hear you found our hotel to be the best place to stay. If you have any further feedback or suggestions, please feel free to share. Your input is important in helping us improve the overall guest experience.
by A verified traveler
Posted 20 Oct 2024
The property was old and musty and smelled. Needs to be completely updated before anyone stays there.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Julie, We appreciate your feedback and apologize for any inconvenience you experienced. We continuously strive to improve our facilities for all our guests' comfort. Your concerns have been noted, and we will share them with our management for consideration.
by A verified traveler from San Marcos
Posted 18 Oct 2024
The shower had NO handle to turn on so I call front desk and they told me that it was the only one like that there were a few others she told me to do my best turning the broken knob plus TV wouldn’t work and furniture was bad I’ve seen better in garage sales.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Armando, We apologize for the inconveniences you encountered during your stay. We appreciate your feedback and will share your comments with the relevant departments for improvement. Our team strives to provide a comfortable experience for all guests.
by A verified traveler
Posted 17 Oct 2024
The hotel was supposedly under construction, they didnt mention they did NOT HAVE breakfast. They should have mentioned when reserving the room. The pool was empty and the cleaning lady came knocking on the door early asking if we were leaving soon. NEVER ASK THE GUEST TO LEAVE BEFORE CHECKOUT TIME!
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Emerlene, We apologize for any inconvenience you experienced during your stay. We recommend contacting our management team directly to address your concerns and ensure future visits meet your expectations. Your feedback is valuable, and we will use it to improve our guest experience.
by A verified traveler
Posted 8 Oct 2024
The remodeling was an inconvenience as there was no breakfast as was suppose to be included.
Comment from Hotel Management
10 Oct 2024 by Manager, Hotel Management
Hello Linda, We apologize for any inconvenience caused by the remodeling during your stay. Feel free to reach out to management with any further concerns or feedback regarding your experience.
by A verified traveler
Posted 6 Oct 2024
Insecure and filthy
Comment from Hotel Management
7 Oct 2024 by Manager, Hotel Management
Hello Arturo, We're disappointed to hear about your experience. Your feedback is valuable, and we take cleanliness and security seriously. Thank you for bringing this to our attention so that we can address it appropriately.
by A verified traveler
Posted 11 Sep 2024
The room was clean, but it had a strange smell to it. The handle on my shower came off and I had to use a pair of channel locks to turn the shower on. I talked to two other people and they had problems with their shower as well. There was construction going on so there was no breakfast bar. I have stayed at some of their other properties that were top notch, this one needs a little TLC. I will say that the staff and the customer service reps were very nice.
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Dan, Thank you for sharing your experience with us. We appreciate your feedback and will address the issues you mentioned to ensure a better stay for future guests. We're glad to hear you found our staff and customer service reps to be very nice. Your comments will help us improve our service for all our guests.
by A verified traveler from Grand Prairie
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Manager, Hotel Management
Hello Billy, We're sorry to hear your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have, so we can address them accordingly. We appreciate you choosing our hotel and hope to welcome you back in the future for an improved experience.
