Ratings based on 944 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Management , Hotel Management
Thank you so much for your kind review. Have a great day!
by A verified traveler from Grand Prairie
Posted 19 Aug 2024
Definitely recommend if you visit Carlsbad
Comment from Hotel Management
20 Aug 2024 by Jeff, Hotel Management
Thank you for your kind words and feedback Billy! We appreciate your business. Have a great day!
by A verified traveler
Posted 15 Aug 2024
The night staff that checked me in for an extremely late check in was so kind and got us checked in so promptly ( he could tell we were tired) He was informative and inviting. Breakfast staff was a little less friendly but they were attentive to what seemed like regulars. Some inappropriate jokes from the kitchen my daughters were embarrassed over hearing. The room itself was comfortable and quiet. Overall I’d say it was a great stay.
Comment from Hotel Management
15 Aug 2024 by Management , Hotel Management
Thank you for your feedback Christina. I am glad my front desk agents were quick and friendly when checking you in. I will speak to my cooks and breakfast staff about inappropriate jokes around families and children. We appreciate your kind review and hope to see you in the future!
by A verified traveler
Posted 11 Aug 2024
Great overnight for Carlsbad caverns !!
Comment from Hotel Management
12 Aug 2024 by Teresa, Hotel Management
Thank you for taking the time to tell us about your experience at The Stevens Inn. It is always a pleasure to receive positive feedback. Here at Howard Johnson, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 2 Aug 2024
Ice machine not working!!
Comment from Hotel Management
5 Aug 2024 by Teresa , Hotel Management
Dear ,Thank you for taking the time to tell us about your experience at Stevens Inn a Howard Johnson by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the ice machine wasn't working properly. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Teresa - Motel Operations Manager
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Jeff , Hotel Management
Thank you for you kind review Kenneth. We appreciate your business. Have a great day!
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
19 Aug 2024 by Management , Hotel Management
Thank you for your kind review Kenneth. We appreciate your business. Have a great day!
by A verified traveler
Posted 25 Jul 2024
All was good except for the A/C in our room . It made too much noise. Kept waking me up!
Comment from Hotel Management
26 Jul 2024 by Teresa, Hotel Management
Thank you for taking the time to tell us about your experience at The Stevens Inn. It is always a pleasure to receive positive feedback. We will have maintenance access the ac right away. Here at Howard Johnson, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Teresa, Hotel Management
It is always a pleasure to receive positive feedback. Here at Howard Johnson, we continuously strive to exceed your expectations. We look forward to serving you in the future.
by A verified traveler
Posted 19 Jul 2024
We visit very often. We like thee we room close to the pool. We also like that there’s a bar on the property along with a full restaurant. The free breakfast needs improvement.
Comment from Hotel Management
22 Jul 2024 by Management , Hotel Management
Thank you for your feedback and kind review Michael. I will share you comments with our staff. We appreciate your business. Have a great day!
