Ratings based on 845 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Savannah Hidalgo General Manager, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites Carlsbad Caverns Area and the services we provide
by A verified traveler
Posted 1 Dec 2024
Overall a comfortable stay with a clean room and comfortable bed. The restaurant options and area were not great.
Comment from Hotel Management
2 Dec 2024 by Savannah Hidalgo General Manager, Hotel Management
Thank you for taking the time to complete an online review of our hotel. I am pleased to hear you enjoyed your stay with us. We look forward to hosting you again in the future.
by A verified traveler
Posted 30 Nov 2024
Good breakfast.
Comment from Hotel Management
2 Dec 2024 by Savannah Hidalgo General Manager, Hotel Management
Thank you for taking the time to complete an online review of our hotel. I am pleased to hear you enjoyed your stay with us. We look forward to hosting you again in the future.
by A verified traveler
Posted 27 Nov 2024
Overall, this was a good place to stay. We had an issue with 4 o'clock early risers that woke the family up, a lot of noise late at night. Beds were comfortable and the breakfast fare was enjoyed by all.
Comment from Hotel Management
2 Dec 2024 by Savannah Hidalgo General Manager, Hotel Management
Thank you for taking the time to complete an online review of our hotel. I am pleased to hear you enjoyed your stay with us. We look forward to hosting you again in the future.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Savannah Hidalgo General Manager, Hotel Management
Thank you for taking the time to complete an online review of our hotel. I am pleased to hear you enjoyed your stay with us. We look forward to hosting you again in the future.
by A verified traveler
Posted 19 Nov 2024
Good for a nights stay when staying in the area
Comment from Hotel Management
2 Dec 2024 by Savannah Hidalgo General Manager, Hotel Management
Thank you for taking the time to complete an online review of our hotel. I am pleased to hear you enjoyed your stay with us. We look forward to hosting you again in the future.
by A verified traveler
Posted 5 Nov 2024
Clean, quiet, safe. Good selections for breakfast with plenty of drink options. Kids enjoyed the pool. Friendly staff.
Comment from Hotel Management
18 Nov 2024 by Savannah Hidalgo General Manager, Hotel Management
Thank you for taking the time to complete an online review of our hotel. I am pleased to hear you enjoyed your stay with us. We look forward to hosting you again in the future.
by A verified traveler
Posted 2 Nov 2024
They double charged me and it’s been almost a week and still no refund. With so many other options in the area, do yourself a favor, save your money and stay at a different hotel. These guys suck.
Comment from Hotel Management
4 Nov 2024 by John Vestal-Director of Operations., Hotel Management
Mr. Knoblauch,I'm sorry to hear you were supposedly double charged. Looking at reservation records you did have two rooms that were reserved through Expedia which you paid ahead of time. Can you please let us know what other card was charged to prompt a double charge?
by A verified traveler
Posted 27 Oct 2024
Was close to Caverns so worked well for our trip there.
Comment from Hotel Management
29 Oct 2024 by Savannah Hidalgo General Manager, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites Carlsbad Caverns Area and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Savannah Hidalgo General Manager, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites Carlsbad Caverns Area and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
