Ratings based on 436 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 4 Nov 2024
It was a great retreat from the every day
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 30 Oct 2024
A very clean and inviting place to stay
by A verified traveler
Posted 29 Oct 2024
Really like the property and the staff has all been very friendly & helpful. We had a couple of problems with our check-in, however. The first key we got for our room didn't work and the AC in our room was very loud. However, they quickly resolved these issues.
by A verified traveler
Posted 27 Oct 2024
The property itself was not bad at all. It was nice and clean, but the property is not very transparent with its fees.
I planned a two day mini vacation with my son to visit Carlsbad caverns and the following day take a trip to Roswell. I only had a $200 budget for both days.
Upon arriving at the property on a Friday night, I checked in and the lady at the front desk, informed me that she would have to put a $100 hold on my card. I told her everything was already paid for, but I had no choice but to pay since at that point, and at 9:30 PM, I couldn't cancel and get the money I had already paid refunded so I could find a different place. This cut my budget in half. The employee assured me that my $100 would be released the moment I checked out.
Next day, we decided to just check out and go to the caverns then drive back home since I would just rather get my $100 back immediately. I was worried about me and my son not being able to make it on $100 for two days and have enough gas money to drive back home. This meant that I would have to lose the money for day 2 of my trip as it was non-refundable.
When I checked out, I noticed my money had not been released. I went back and asked the lady, and contrary to that the lady the prior night had told me, my funds would not be released for another 3-5 business days. So this happened in Saturday, and there was a good chance that my funds wouldn't be back in my account until Friday. This place ruined my two day mini vacation.
by A verified traveler
Posted 24 Oct 2024
Great vibe. Very friendly staff from the front desk to housekeeping!
by A verified traveler
Posted 20 Oct 2024
Cleaning needs better improvment, bed sheets dirty and shower was dirty aswell
by A verified traveler
Posted 19 Oct 2024
Close to things. Simple and Clean rooms.
