Ratings based on 1,344 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
The lady of the service desk was rude
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Alberto,Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Maz K.#Team6
by A verified traveler
Posted 20 Nov 2024
Best value in the area. Definitely odd people coming and going--a woman walking a rooster--but never felt unsafe. Very convenient for travel. Room key stopped working each morning which was a pain and unexplainable. Walls and floors are quite thin--you could hear a lot in adjacent rooms.
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Donna,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6
by A verified traveler
Posted 16 Nov 2024
Cockroaches everywhere, bed sheets so dirty, smells so bad inside and out of the building, old shower
by A verified traveler
Posted 16 Nov 2024
Spent 3 nights. The first 2 were okay other than the freeway noise. The 3rd night the neighbors in the room next door were loud and fighting ask night.
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Sara, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Natalie #Team6
by A verified traveler
Posted 15 Nov 2024
Clean and everyone was very nice!
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Noah,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Leszek,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Brand Experience Team, Hotel Management
Hi Brian,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 9 Nov 2024
I reserved this property for 3 nights, we slept in the room for one night the next morning we went out to tour the city when we came back at night our room key wasn’t working anymore. All our stuff was inside the room still the property manager couldn’t open the door with new keys so they had to break the door open after an hour I had to wait outside with my small kids until they were able to open it and it was very cold. I let them know that when they were able to get the door open I was leaving. They offered to give me a refund for the 2 other nights but never got a refund. Please be aware before booking!
Comment from Hotel Management
9 Nov 2024 by Girish Amin, Hotel Management
Hi Cindy,Sorry for your inconvenience, but as per our talk I already refunded 2 nights out of 3 nights on same day same time 11/7/24 at 8:38 pm. Once agains I apologize for the inconvenience.
by A verified traveler
Posted 8 Nov 2024
I left a night early. They said I would get a refund, but I never got it.
Comment from Hotel Management
9 Nov 2024 by Ignacia Hevia, Hotel Management
Hi, Sir.Sorry for your inconvenience but, we already issued a refund of 67.34 on 10/27/24 at 8:26 am. Please contact your bank and let me know if you need any further assistance.
