Ratings based on 857 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Sophia CSR, Hotel Management
Hi Donald,We truly appreciate you taking the time to rate your experience. If you tell us what you liked about your stay and how we can improve it will help us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Sophia CSR, Hotel Management
Hi Ashish,Thank you for choosing us and taking the time to rate your stay. Your detailed feedback, including any positives or areas for improvement, is valuable to us as we strive to enhance our services based on guest input. Please feel free to share your experience with us.
by A verified traveler
Posted 5 Sep 2024
They have the best staff, always welcome people with open arms never snooty and housekeeping is on point. Not the best rooms but definitely the best people you could ever be around in Carlsbad
Comment from Hotel Management
6 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your benevolent words about our staff and housekeeping, we’re thrilled to hear that their warm hospitality made a positive impact on your stay. While we’re aware that our rooms may not always meet every expectation, we’re committed to providing excellent service and a welcoming environment. We hope to have the opportunity to serve you again in Carlsbad.
by A verified traveler
Posted 2 Sep 2024
No problems
Comment from Hotel Management
2 Sep 2024 by Sophia CSR, Hotel Management
Hi Christine,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,We are deeply touched by your wonderful rating. We are grateful for your time in sharing your rating. Your continued support is truly valued, and we look forward to creating more memorable moments for you in the future!
by A verified traveler
Posted 11 Aug 2024
Property Needs some updates but overall a good stay, no complaints here.
Comment from Hotel Management
13 Aug 2024 by Sophia CSR, Hotel Management
Hi Kyle,We are amazed to hear you had a good stay overall. We acknowledge that the property could benefit from some updates and will definitely look into your considerations. Your satisfaction is important to us and we appreciate your understanding and patience.
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
9 Aug 2024 by Brand Experience Team, Hotel Management
Hi Juan,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
by A verified traveler
Posted 7 Aug 2024
No shampoo in the bathroom. Other than that it was good.
Comment from Hotel Management
8 Aug 2024 by Sophia CSR, Hotel Management
Hi Richard,Thank you for your feedback and for noting that your stay was good overall. I regret the oversight regarding the missing shampoo in the bathroom, we’ll ensure that our housekeeping team addresses this issue promptly. We appreciate your understanding and hope to make your next visit even better.
by A verified traveler
Posted 1 Aug 2024
Everything
Comment from Hotel Management
2 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,We are pleased to know that you are absolutely satisfied with our services and accommodations. Our team always tries to fulfil their guests's needs meticulously. We value your business and hope that you will visit again to our accommodations to experience a more delightful stay.
by A verified traveler
Posted 28 Jul 2024
Clean and nice room.
Comment from Hotel Management
29 Jul 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful rating! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
