Ratings based on 978 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
We enjoyed sitting in the courtyard by the fire and the easy access to the beach across the street.
Would be nice if your stay included a complimentary continental breakfast.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Patricia, Thank you for sharing your feedback! We’re glad to hear you enjoyed the courtyard and the easy access to the beach. We appreciate your suggestion about a complimentary continental breakfast and will certainly take it into consideration. We hope to host you again soon!Sincerely,Kyle LarsonGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Great property in a quiet location.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Hugh,Thank you for joining us at Hilton Garden Inn Carlsbad Beach! We're delighted that you had a great stay and were able to explore all that our fantastic location has to offer during your visit. It was a pleasure having you here, and we hope you'll consider joining us again in the future.Sincerely,Thomas LeeGeneral Manager
by A verified traveler
Posted 13 Nov 2024
by A verified traveler from Freelton
Posted 12 Nov 2024
Didn’t like paying for parking
No hand soap at the sink
Hair all over bathroom
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Amanda,Thank you for sharing your feedback. We're disappointed to hear that your experience was impacted by parking and cleanliness issues in the bathroom. Your comments are important to us, and we'll be reviewing these concerns to ensure a more comfortable stay for future guests. We appreciate your time and hope to provide a better experience next time.Sincerely,Thomas LeeGeneral Manager
by A verified traveler
Posted 11 Nov 2024
The stay was nice, but I don’t understand why they let me pick a room and when I get there I find out that I’m placed somewhere else.
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Rey,Thank you for taking the time to provide us with feedback on your recent stay. We are glad to hear that you enjoyed your stay and apologize for any miscommunication regarding your room. It would be our pleasure to welcome you back again in the future. Sincerely,Thomas LeeGeneral Manager
by A verified traveler
Posted 8 Nov 2024
I needed to borrow or purchase a phone charger. Not available on property.
The tv remote is not intuitive. No instructions in room. No one available at front desk. Location is understaffed. Staff that was there was very nice - not enough of them!!
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Kim,Thank you for sharing your feedback with us. We apologize for the challenges you encountered during your stay. Your input has been noted, and we will consider it as we continually work to enhance our guest experience. We're glad that, despite the challenges, you enjoyed our friendly service. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Thomas LeeGeneral Manager
by A verified traveler
Posted 3 Nov 2024
The staff was accommodating when we had an issue with the room’s AC leaking water. We didn’t get the king bed we booked but they upgraded to two queens with a pool and partial ocean view.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Jessa,Thank you for your feedback! We're glad our team could make adjustments to enhance your stay. It’s our goal to ensure comfort even when unexpected issues arise, and we’re happy to know the view upgrade helped make up for the room change. We look forward to welcoming you back for an even more seamless experience.Sincerely,Thomas LeeGeneral Manager
by A verified traveler
Posted 30 Oct 2024
Great property with nice pool, spa and garden games. Close to lots of facilities and eating options.
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear Paul,Thank you for your feedback! We’re thrilled you enjoyed amenities, such as our spa and garden games, along with our convenient dining options. Our team looks forward to welcoming you back to Hilton Garden Inn Carlsbad Beach for more relaxation and fun!Sincerely,Thomas LeeGeneral Manager
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 21 Oct 2024
Great place, perfect location
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Lonietta,Thank you for sharing your thoughts. It's rewarding to hear our location was ideal for your stay and contributed to a positive stay. Your feedback is appreciated, and it’s always a pleasure to know when guests enjoy the convenience and atmosphere of Hilton Garden Inn Carlsbad Beach. We look forward to welcoming you back for more memorable experiences.Sincerely,Thomas LeeGeneral Manager
