Ratings based on 56 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Good place
Comment from Hotel Management
26 Nov 2024 by Sophia CSR, Hotel Management
Hi John,Thank you for the 5 out of 5 rating! We're so glad to hear you found our place to be good and we truly appreciate your kind words. We hope to welcome you back for another great stay soon!
by A verified traveler
Posted 24 Nov 2024
Staff was very nice and accommodating. The room was clean and quite.
Comment from Hotel Management
25 Nov 2024 by Sophia CSR, Hotel Management
Hi John,We're so happy to hear that our staff made a positive impression and that you found your room clean and quiet. Providing excellent service and a comfortable, peaceful environment are our top priorities and we're glad to know we succeeded in making your stay enjoyable. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business and your time for rating us is appreciated. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative to improve our services.
by A verified traveler from New York
Posted 28 Oct 2024
Need to improve the cleanliness
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,I appreciate your suggestion to improve cleanliness and we’ll work on addressing that promptly. We look forward to making your next stay even better! Thank you for your feedback and the 4 out of 5 rating!
by A verified traveler
Posted 23 Oct 2024
Eventhough the hotel is under new mgmt & our room (#108) & beds were clean, there were stains on the walls they could've cleaned. Breakfast is passable: It has sausages, eggs, english muffins w/ gravy but no fruits. The pancakes & juice machines were broken though they gave little boxes of OJ & apple juices.
Overall, this hotel Econolodge is a great location to explore Carlsbad Caverns NP & it suited us bc we're only staying the night(s) to sleep & on-the-go the next day(s). If you want to enjoy your room , I would suggest to pay more for other well known nearby hotels. Btw there's a Shell gas station & McD w/in walking distance & we decided to eat @ Mariscos de Bucheron. It's a quaint little family owned Mexican restaurant (food is excellent).
Comment from Hotel Management
24 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We're glad you found the room clean and appreciated our convenient location for exploring Carlsbad Caverns. I regret the issues you encountered, such as the stains on the walls and the out-of-order machines during breakfast, we’ll address these right away. It’s great to hear you enjoyed the local dining options and we hope you had a wonderful time in the area. We appreciate your suggestions and hope to have the chance to better serve you in the future!
by A verified traveler
Posted 21 Oct 2024
Property was okay for our purpose being out in Carlsbad. Shower drain was very slow and caused the drain to smell real bad that would leak out of the restroom if the door wasn’t closed. We did find some live baby roaches too on the walls and close to our sealed snacks. Breakfast bar had a lot of machinery out of service.
Comment from Hotel Management
22 Oct 2024 by Sophia CSR, Hotel Management
Hi Michael,Thank you for sharing your feedback. We’re glad our property served your purpose in Carlsbad, but we regret the issues you encountered with the shower drain, pests and breakfast bar equipment. This is not the standard we strive for and we’ll investigate these concerns immediately to ensure a better experience for our future guests. We hope you’ll give us another chance to improve your next stay.
by A verified traveler
Posted 21 Oct 2024
Nice room. Great breakfast options. Friendly staff. Patrons a little strange, but not hotels fault. Offered snacks for purchase at front desk. Would stay again.
Comment from Hotel Management
22 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We're happy to hear you enjoyed the room, breakfast options and our friendly staff. While we can’t control all the quirks of fellow guests, we’re glad it didn’t detract from your stay. We're also pleased you appreciated the snack options at the front desk. We look forward to welcoming you back again soon!
by A verified traveler
Posted 18 Oct 2024
I'd stay again.
Comment from Hotel Management
20 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you will stay with us again. Your support means a lot to us and we look forward to welcoming you back for an even better experience in the future!
by A verified traveler
Posted 18 Oct 2024
The staff was very friendly and the rooms were clean and comfortable.
Comment from Hotel Management
18 Oct 2024 by Sophia CSR, Hotel Management
Hi Christine,We're thrilled to hear that you found our staff friendly and that your room was clean and comfortable. Your satisfaction means a lot to us and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted 15 Oct 2024
This is a gem of a hotel, which we picked for our trip from TX to CA. The staff were very friendly and helpful. The stay came with 2 tokens for drinks at the bar - the on tap IPA was excellent. Heated salt water pool, food truck on-site, amazing artwork and a real mid 20th century feel. Everything we could wish for.
Comment from Hotel Management
16 Oct 2024 by Sophia CSR, Hotel Management
Hi Manoj,Thank you for your impeccable review! We’re thrilled to hear that you appreciated our friendly staff, complimentary drink tokens and excellent on-tap IPA. It’s great to know you liked the heated saltwater pool, the food truck and the mid-20th-century ambience with our unique artwork. We’re delighted that we could provide everything you wished for during your trip from TX to CA and we look forward to welcoming you back in the future!
