Ratings based on 924 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mario! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 26 Nov 2024
Great service and just perfect check in and key acquisition! Room was great and amenities were perfect!
Comment from Hotel Management
26 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Katie! Thank you for your wonderful review! We’re thrilled to hear that you enjoyed excellent service and a seamless check-in experience. It’s also great to know that your room and our amenities met your expectations. We appreciate your kind words and look forward to welcoming you back soon. If there’s anything we can do to make your next visit even better, don’t hesitate to let us know. Safe travels!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mario! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mario! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
by A verified traveler
Posted 16 Nov 2024
used towels were at the bathroom and shampos fridge was dirty and had rotten food inside
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Axl! Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold. Rest assured, we will address these concerns with our housekeeping team to ensure that this does not happen again. We appreciate your feedback and hope you will consider staying with us again in the future for a more pleasant experience.
by A verified traveler
Posted 10 Nov 2024
Shower head was broken & tub filled with water trying to shower. I’m not picky but that was rough. Some light bulbs were also out.
Comment from Hotel Management
11 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Blake! We sincerely apologize for the issues you encountered during your stay. A broken shower head and clogged tub are unacceptable, and we regret the inconvenience this caused. Additionally, the light bulbs being out is certainly not the standard we strive for.Thank you for bringing these concerns to our attention, and we will address them immediately with our maintenance team. We hope you’ll consider giving us another chance to provide a much better experience in the future.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mauricio! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lupe! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Michelle! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
