Ratings based on 1,115 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Management, Hotel Management
Hello,Thank you for sharing your honest feedback of your experience, we would like to apologize for the inconvenience. We are open 24/7 for you to call the office for assistance at any time and offer room moves for any unforeseen circumstances. Thank you for your business.
by A verified traveler
Posted 17 Nov 2024
The room was completely dirty with actual sand/dirt on the floor. The floor was stained the walls needed painted. The windows were old and leaked the heater/air conditioner did not work. The beds were completely uncomfortable. There was a stain on the sheet. The mattresses were in plastic bags. I’m guessing to prevent bedbugs.. The tub was dirty and cracked as I took a shower. Two spiders crawled out of the drain. There was constant loud, talk, partying people in and out the doors, people arriving and leaving all night long there was a fight between a group of girls in the parking lot. There was a homeless guy that slept under my window and I was constantly getting knocked on the door from people looking for John. I had booked a two night stay and decided to leave after one night. I was told that I could not be given a refund. I had to contact Expedia. I contacted Expedia, who then said they were unable to reach the property owner because they would not answer the phone. As a note every room whether paid for by a debit card or a credit card requires a $100 deposit that they prefer in cash and you cannot get the deposit back until the next day after they inspect the room. In other words, if you give them a $100 deposit and you check out at 11, you are going to be hanging out until they inspect the room. The housekeeper gives the OK and then the manager will give you your money back.
Comment from Hotel Management
18 Nov 2024 by Management, Hotel Management
Hello,Thank you for sharing your honest feedback of your experience, we would like to apologize for the inconvenience. Thank you for informing us about this, we are taking extra precautions with the Carlsbad Police Department to prevent unwanted or suspicious activity. We are open 24/7 and offer room moves for any unforeseen circumstances. We hope you give us another opportunity to make this right, Thank you for your business.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Management, Hotel Management
Hello, Thank you for your feedback and will be shared with the whole team. We appreciate your business, hope to host you again soon!
by A verified traveler
Posted 14 Nov 2024
heater blows cold
Comment from Hotel Management
18 Nov 2024 by Management, Hotel Management
Hello,Thank you for sharing your honest feedback of your experience, we would like to apologize for the inconvenience. We are open 24/7 for you to call the office for assistance at any time and offer room moves for any unforeseen circumstances. Thank you for your business.
by A verified traveler
Posted 14 Nov 2024
Staff service very nice flexible and friendly 😉
Rooms are very nice and clean., in nice area.
Comment from Hotel Management
14 Nov 2024 by Management, Hotel Management
Hello, Thank you for your feedback and will be shared with the whole team. We appreciate your business, hope to host you again soon!
by A verified traveler
Posted 14 Nov 2024
According to Charles Rahim, he was pleasantly surprised for the low price of the hotel. It had everything he wanted, including easy parking and it was walkable to about a hundred restaurants and bars in Carlsbad, California.
Charles Rahim reccomends visiting the beachside town of Carlsbad in California.
Comment from Hotel Management
14 Nov 2024 by Management, Hotel Management
Hello, Thank you for taking the time to fill out our survey. Your feedback will be shared with the whole team. We appreciate your business, please let us know if you have any recommendations to make your stay better than the last one.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Management, Hotel Management
Hello,Thank you for taking the time to fill out our survey. Your feedback will be shared with the whole team. We appreciate your business, please let us know if you have any recommendations to make your stay better than the last one.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Management, Hotel Management
Hello, Thank you for your feedback and will be shared with the whole team. We appreciate your business, hope to host you again soon!
by A verified traveler
Posted 10 Nov 2024
Not what i expected at all.
Comment from Hotel Management
12 Nov 2024 by Management , Hotel Management
Hello,Thank you for sharing your honest feedback of your experience, we would like to apologize for the inconvenience and inform you that we are open 24/7 for you to call the office for assistance at any time. Thank you for your business.
by A verified traveler from New York
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Management, Hotel Management
Hello, Thank you for your feedback and will be shared with the whole team. We appreciate your business, hope to host you again soon!
