Ratings based on 967 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Heater did not work until the night before departure. At the sink the hot water took 5 minutes to heat up. No housekeeping service on most days not unless you tell them. Ants on sink, tub, and nitestands in the evenings. Body wash was empty and didn’t replace it. Bathroom plastic cups didn’t replace any.
Comment from Hotel Management
19 Nov 2024 by Peter C, General Manager, Hotel Management
Julie,Please accept my deepest apologies for all these issues. If you reported the heater and the ant issue to the front desk, they should have been able to have our maintenance people take care of both right away. When we provide the daily trash and towel service, the housekeeping staff is supposed to refresh all the room amenities including the shower items and the cups, so I will address this with their supervisor.I will also have the maintenance people look into the hot water issue. Since all the rooms are fed off the same water lines and we had no reports of no hot water from any of the rooms nearby, we may need to bring in a plumber to address this.Again, I am terribly sorry for your experience and assure you that all of your concerns will be looked into and addressed.
by A verified traveler
Posted 13 Nov 2024
Good service and amazing staff
Comment from Hotel Management
13 Nov 2024 by Peter C, General Manager, Hotel Management
Awesome to hear! Thank you :-)
by A verified traveler
Posted 12 Nov 2024
My son and I stayed 5 nights. We liked the hotel a lot. Very convenient location if you are going to Legoland. The Coaster (train) is only a 15 min walk. We used the Coaster to and from the airport and to Sea World and the San Diego Zoo. The breakfast at the hotel was great! They have a different menu ev day which is really nice. The hot tub and pool were amazing- especially after long days at the parks! I wojld definitely stay here again!
Comment from Hotel Management
13 Nov 2024 by Peter C, General Manager, Hotel Management
Awesome to hear, Jill. Thank you for the praises and hopefully we'll see you and your son again.
by A verified traveler from Lavon
Posted 12 Nov 2024
Hotel room needs updating. When you first walk inside the room, it smells musty. Couch not comfortable and stiff. Fixtures are old, closet too small. Room not as nice pictured in ads.
Comment from Hotel Management
13 Nov 2024 by Peter C, General Manager, Hotel Management
Thank you for the feedback. We will be addressing alot of these issues as work through the deep cleaning and preventative maintenance during the slower off-season months.
by A verified traveler
Posted 11 Nov 2024
Friendly staff, clean and semi updated. Would stay here again.
Comment from Hotel Management
11 Nov 2024 by Peter C, General Manager, Hotel Management
Amanda,Thank you for the kind words and we're happy that you enjoyed your stay.
by A verified traveler
Posted 10 Nov 2024
One of the best stays in my trip.
Comment from Hotel Management
10 Nov 2024 by Peter C, General Manager, Hotel Management
So awesome to hear Joseph. Safe travels to you and we hope you get to come back some time.
by A verified traveler from Sacramento
Posted 9 Nov 2024
Great, clean property.
Perfect for a quick stay between cities.
Comment from Hotel Management
9 Nov 2024 by Peter C, General Manager, Hotel Management
Wonderful to hear. Enjoy your journey.
by A verified traveler from Lethbridge County
Posted 7 Nov 2024
Great city
Comment from Hotel Management
8 Nov 2024 by Peter C, General Manager, Hotel Management
Hi Christine!Thank you for the high rating and we're glad you enjoyed your time in Carlsbad.
by A verified traveler
Posted 5 Nov 2024
Very nice property close to the beach. Staff was friendly! Only thing was it got steamy in the room when someone was showering but having the window open was a good option to air it out.
Comment from Hotel Management
5 Nov 2024 by Peter C, General Manager, Hotel Management
Hi Ginny!Glad you enjoyed your stay.
by A verified traveler
Posted 5 Nov 2024
This hotel was the best hotel i have visited in California in the last 10 years of me visiting. The staff was excellent. The hotel was spotless. The hotel room was clean, smelled good and the bed was very comfortable. The continental breakfast was A plus. The only thing i did not like was the pancakes tasted as if they were pre-made. I am so glad that i chose this hotel and i will definitely stay here again next year November. THANK YOU FOR MAKING MY STAY SO ACCOMMODATING!
Comment from Hotel Management
5 Nov 2024 by Peter C, General Manager, Hotel Management
What a WONDERFUL review and we are so grateful for all the kind words. We look forward to seeing you next year!
