Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Good service everything clean
Comment from Hotel Management
31 Oct 2024 by GV, Hotel Management
Hello Carlos, thank you very much for taking the time to rate us. We are glad to know that your last stay at City Express by Marriott Ensenada was pleasant, we hope to have you back home soon, have a great day.
by A verified traveler
Posted 28 Oct 2024
The walls are like paper you can hear everything outside in the halls.
Comment from Hotel Management
28 Oct 2024 by GV, Hotel Management
Dear Perla, thank you for your comments and rating. Although we know that on this occasion it was not entirely pleasant, I offer you a huge apology on team of the entir Best regards.
by A verified traveler
Posted 15 Oct 2024
Shopping
Comment from Hotel Management
15 Oct 2024 by Ensenada, Hotel Management
Hola Sr Martinez, muchas gracias por tus comentarios. Nos alegra saber que su última estancia en City Express by Marriott Ensenada fue placentera, espero que decida hospedarse con nosotros nuevamente cuando sus viajes la traigan de regreso a la ciudad.
by A verified traveler
Posted 8 Oct 2024
enjoyable stay all the way around
Comment from Hotel Management
8 Oct 2024 by GV, Hotel Management
Hola,Sr Jesus, muchas gracias por tus comentarios. Nos alegra saber que su última estancia en City Express by Marriott Ensenada fue placentera, espero que decida hospedarse con nosotros nuevamente cuando sus viajes la traigan de regreso a la ciudad.
by A verified traveler from Chula Vista
Posted 1 Oct 2024
Great location close to Downtown
Comment from Hotel Management
4 Oct 2024 by GG, Hotel Management
Hello Gustavo, thank you very much for taking the time to rate us. We are glad to know that your last stay at City Express by Marriott Ensenada was pleasant, we hope to have you back home soon, have a great day.
by A verified traveler
Posted 26 Sep 2024
The breakfaat
Comment from Hotel Management
26 Sep 2024 by GV, Hotel Management
Hola,Sr Oscar, muchas gracias por tus comentarios. Nos alegra saber que su última estancia en City Express by Marriott Ensenada fue placentera, espero que decida hospedarse con nosotros nuevamente cuando sus viajes la traigan de regreso a la ciudad. tomaremos en cuenta su comentario sobre nuestro desayuno Saludos
by A verified traveler
Posted 22 Sep 2024
the room was not clean - nothing was clean
Comment from Hotel Management
23 Sep 2024 by GV, Hotel Management
Dear Osiris, thank you for your comments and rating. Although we know that on this occasion it was not entirely pleasant, I offer you a huge apology on behalf of the entire team. However, this evaluation will be shared with each department as we are interested in improving. We hope to have you back soon. Best regards.
by A verified traveler
Posted 21 Sep 2024
La limpieza del piso, mala. Había pelos y basuras pequeñas, le comenté al encargado y dijo que atendería, pero al día siguiente fue lo mismo, después de enseñarle las fotos, mandaron limpiar el piso
Comment from Hotel Management
23 Sep 2024 by GV, Hotel Management
Hola Sr Hugo, gracias por tus comentarios y valoración. Aunque sabemos que en esta ocasión no fue del todo agradable, te ofrezco una enorme disculpa en nombre de todo el equipo. No obstante, esta valoración será compartida con cada departamento ya que nos interesa mejorar. Esperamos tenerte de vuelta pronto. Un cordial saludo.
by A verified traveler
Posted 18 Sep 2024
Everything was good, except for a few details, but nothing is perfect... we enjoyed our stayed..
Comment from Hotel Management
19 Sep 2024 by GV, Hotel Management
Hola,Sr Jesus, muchas gracias por tus comentarios. Nos alegra saber que su última estancia en City Express by Marriott Ensenada fue placentera, espero que decida hospedarse con nosotros nuevamente cuando sus viajes la traigan de regreso a la ciudad.
by A verified traveler
Posted 15 Sep 2024
Shower drain clogs when you’re showering. A foul smell is coming from the air conditioning unit. The bed and pillows are horribly uncomfortable.
Comment from Hotel Management
18 Sep 2024 by GG, Hotel Management
Dear Debbie, thank you for your comments and rating. Although we know that on this occasion it was not entirely pleasant, I offer you a huge apology on behalf of the entire team. However, this evaluation will be shared with each department as we are interested in improving. We hope to have you back soon. Best regards.
