Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
A great stay!
Comment from Hotel Management
13 Nov 2024 by Beverley McPherson ibis Carlisle, Hotel Management
Thank you for your review, we hope to see you again soon.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
4 Nov 2024 by ibis Carlisle, Hotel Management
Thank you for your feed back
by A verified traveler
Posted 16 Oct 2024
Good clean room, good shower, quiet, and only a short walk from the station. 5/5
Comment from Hotel Management
17 Oct 2024 by Beverley McPherson ibis Carlisle, Hotel Management
Dear Ian, thank you for your positive review! We are delighted to hear that you enjoyed your stay with us, especially the cleanliness of the room, shower quality, and our convenient location near the station. We look forward to welcoming you back soon. Best regards, ibis Carlisle City Centre
by A verified traveler
Posted 14 Oct 2024
Handy budget hotel. Only a short walk from the station.
We were on a 1st floor room at the front and there was some noise from the street and the corridor but not too bad.
Staff at reception and at the bar were all very friendly and helpful.
Comment from Hotel Management
16 Oct 2024 by Beverley McPherson ibis Carlisle, Hotel Management
Dear William, thank you for choosing ibis Carlisle City Centre. We appreciate your positive feedback regarding our convenient location and friendly staff. We will address the noise concerns to ensure a more peaceful stay in the future. We look forward to welcoming you back. Warm regards, ibis Carlisle City Centre.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Beverley McPherson ibis Carlisle, Hotel Management
Thank you for your review
by A verified traveler
Posted 5 Oct 2024
Carpets very dirty with stains and room smelled badly
Comment from Hotel Management
14 Oct 2024 by Beverley McPherson ibis Carlisle, Hotel Management
Dear Kevin, we apologise for the inconvenience caused by the cleanliness issues you experienced. Your feedback will be shared with our housekeeping team for immediate action, we are currently replacing all carpets.. We strive to provide a pleasant stay and hope to welcome you again. Best regards, Beverley, ibis Carlisle City Centre
by A verified traveler
Posted 3 Oct 2024
This is a fantastic hotel in the city centre. Clean and tidy. Really good staff and the room was great. The breakfast was also good. Really convenient location near the train station.
Comment from Hotel Management
14 Oct 2024 by Beverley McPherson ibis Carlisle, Hotel Management
Dear Narinderjit, thank you for your kind review. We are delighted to hear that you enjoyed our clean rooms, good staff, and convenient location. Your positive feedback is truly appreciated. We look forward to welcoming you back soon. Best regards, Bev, ibis Carlisle City Centre.
by A verified traveler
Posted 3 Oct 2024
The bathroom and bed linens were clean. However, the carpets throughout the hotel and in the room were filthy.
Comment from Hotel Management
14 Oct 2024 by Beverley McPherson ibis Carlisle, Hotel Management
Dear Elise, thank you for your feedback. We are pleased to hear that you found the bathroom and bed linens clean. We apologise for the inconvenience caused by the cleanliness of the carpets, these are in the process of being replaced. Your comments will be shared with our housekeeping team. Best regards, Bev, ibis Carlisle City Centre
by A verified traveler
Posted 28 Sep 2024
Great location
Comment from Hotel Management
1 Oct 2024 by Beverley McPherson ibis Carlisle, Hotel Management
Dear Steven, thank you for your positive feedback regarding our great location. We are delighted to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon. Warm regards, Beverley, ibis Carlisle City Centre.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Beverley McPherson ibis Carlisle, Hotel Management
Thank you for your review
