Ratings based on 479 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Charming old building - a very cosy boutique hotel. Had a little difficulty with the heating and tv but otherwise excellent. Delicious New Year’s Eve dinner and beautiful dining room and bar.
by A verified traveler
Posted 17 Dec 2024
It was a wonderful experience.
by A verified traveler
Posted 16 Dec 2024
My husband and I recently had the pleasure of staying at The Grand, and it was nothing short of amazing! From the moment we arrived, we were enveloped in a warm and welcoming atmosphere that made us feel right at home. The staff were incredibly attentive and went above and beyond to ensure our stay was perfect.
The accommodations were luxurious and comfortable, providing the perfect backdrop for our honeymoon. Every detail was thoughtfully curated, allowing us to relax and enjoy each other's company. We particularly loved the stunning views and the exquisite dining options that added an extra touch of romance to our trip.
Overall, our experience at The Grand was unforgettable, and we can't recommend it highly enough. It's the perfect destination for couples looking to celebrate love and create lasting memories. We can't wait to return in the future!
by A verified traveler
Posted 15 Dec 2024
Staff was very friendly and helpful
by A verified traveler
Posted 8 Dec 2024
Unfortunately we didn’t have the best time, here’s the Cole’s notes.
Get into the room:
There’s dirty mugs on the mantle - they don’t match the set in the room so we assumed it belonged to house keeping.
There was stuff on the floor (either they didn’t vac or sweep)
Shower didn’t work - it was leaking out the top and malfunctioning.
The tub / shower / sink all had hair in them
The fire in the bedroom didn’t work so we were told if we wanted it someone would have to come up to manually mess with it. The staff who offered were lovely about this.
There was a Christmas party in the restaurant until…midnight. Which is fine, but the listing says the space is soundproof - it’s not at allllll
Found bottle caps under furniture
And there’s no curtains in anywhere other than the bedroom so it was: loud, not private (gas station has a clear view to the room) and it let a ton of light in
The staff were somewhat helpful, but not about our concerns when we left, it did get brushed off. For the price paid, I would be fine with one or two issues, but not this level.
We intended for a relaxing weekend away, and we had the opposite.
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 2 Dec 2024
The hotel was lovely and the staff very nice, however, they weren’t equipped to have people checking in during the Santa Claus parade. No parking, no alternate routes. Had to come back 2 hrs later than scheduled. Once inside I was told there was only 1 room left, although I had prebooked 2 weeks in advance. The room I was shown was tiny and not what I booked. Eventually I was ‘upgraded’ (?) to the room I had originally booked. The room was lovely, clean and spacious. All of the lights (there were a lot) were controlled by remotes. This was rather confusing. The one overhead light by the door was controlled by a switch outside in the hallway. I suggest they upgrade their electrical situation. It was an interesting stay to say the least. Good location and near shops and restaurants.
by A verified traveler
Posted 22 Nov 2024
The property has a historic feel and the staff is amazing. I was there for a wedding and the venue is absolutely stunning and the food was perfect. The staff was friendly and the service was perfect. The room was very comfortable and clean.
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 3 Nov 2024
