Ratings based on 16 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024
Beautiful property, very quite. Very good for a quite vacation, do not expect to go for long walks or have party music around the pool
by A verified traveler
Posted 23 Jun 2024
Amazing service from all the staff. From arrival pick-up to departure (😔), my 2-night stay was very memorable; I wished I would’ve stayed longer!
by A verified traveler
Posted 3 Apr 2024
by A verified traveler
Posted 28 Mar 2024
by A verified traveler
Posted 16 Mar 2024
There should be more local food options and take advantage of the great resources in the community around the property instead of offering very basic foreign menu.
by A verified traveler
Posted 29 Jan 2024
I came to this Island to unwind in Balay Kogon but as soon as I arrived I became frustrated and dissappointed as to how they treat their costumer.
They lack communication and follow through, they misled the guest (moving to another property).
They need to improve their costumer service, they need to be proactive, the cleanliness is appaling, not much activity in the Island to do with, the restaurant doen’t have much choices. I expected more in this property Island but I didn’t get what is there to offer in their website. I am
So dissppointed especially the costumer service and their lack of communication before and during in the Island. There is a terrible in the toilet, same is through in their commin toilet. They need to address this issues for the guest to be able to enjoy their stay. They also need to know what to they mean about the word complimentary as I dont think they understand fully. I met the property manager and we discussed a lot of things but not the issues I had with the property. And they have to removed the Balay Kogon in all the booking websites as they used this as a trap for you to booked then it is not available. Shame we didn’t get what we booked for but definitely I will not come back at all. They need to improve in all aspect to be able to be competitive enough. I have never experience such a terrible service in a private island property until this moment. You have potentials develop the people who work in the property.
by A verified traveler
Posted 27 Jan 2024
Everyone does way and beyond to make our stay wonderful!!!
by A verified traveler
Posted 9 Jan 2024
We had a good time and we came back. The best resort and staff are amazing.
by A verified traveler from Iloilo City
Posted 6 Mar 2019
Balay Kogon is beautiful because the properties are detached and its charming because of its cogon roofs. The gardens are lush and well taken cared off. The staffs are very helpful and courteous.
Comment from Hotel Management
6 Mar 2019 by Ave, Hotel Management
Dear Ms. Caroline Uy,
Thank you once again for choosing to stay with us. We're glad that you find our resort beautiful and that you're happy with our services.
We hope to see you again soon.
Regards,
Ave Mae Pili
by A verified traveler
Posted 24 Jan 2019
Had a wonderful time in Balay Kogon. They have the friendliest staff.
Comment from Hotel Management
28 Jan 2019 by Ave, Hotel Management
We are very happy that you enjoyed your stay with us. We hope to welcome you again.
Regards,
Ave
